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Program Manager
CPT Network Solutions
- Wood Dale, Illinois, United States
- Wood Dale, Illinois, United States
About
*Department:* Operations
*Reports To:* Director of Project Operations
*People Leadership:* Yes
*Status:* Full‑Time, Salaried
*Location:* TBD
*About CPT Network Solutions*
CPT Network Solutions is committed to delivering exceptional customer satisfaction through operational excellence, collaboration, and a culture of mutual respect. We value openness to new ideas and the diverse perspectives that strengthen our team.
*Position Summary*
We are looking for a Program Manager to lead a portfolio of operational and strategic initiatives across the organization. This role provides oversight of project delivery, ensures effective planning and execution, and supports cross‑functional alignment. The Program Manager leads a team of Senior Project Managers, Project Managers, Technical Project Coordinators, and Project Coordinators, offering coaching, structure, and direction while building scalable processes that promote high‑quality outcomes.
*Key Responsibilities*
*Program Leadership and Strategy*
* Provide strategic oversight for a multi‑project portfolio, ensuring initiatives are scoped, resourced, and delivered in alignment with organizational goals.
* Translate business priorities into actionable plans and program‑level roadmaps.
* Establish standardized methodologies, tools, and frameworks that promote transparency and operational discipline.
*Team Leadership and Development*
* Lead, coach, and develop project management and technical coordination staff in a culture grounded in accountability and collaboration.
* Allocate project assignments based on skill sets, workload, and organizational need.
* Provide continuous support and feedback to ensure team performance and growth.
*Project Governance and Execution*
* Implement program‑level governance, including status reporting, risk management, and change control processes.
* Monitor performance, identify gaps, and guide corrective action as needed.
* Ensure documentation, requirements, and technical handoffs meet organizational standards.
*Stakeholder Management and Communication*
* Serve as the primary point of escalation for project‑related issues and cross‑functional dependencies.
* Facilitate communication across leadership, technical teams, and business partners.
* Present updates, metrics, and insights to senior leadership in a clear and compelling manner.
*Operational Excellence*
* Assess processes and identify opportunities to enhance efficiency, predictability, and quality across the project lifecycle.
* Drive adoption of best practices in workflow management, resource planning, and forecasting.
* Support evaluation and implementation of tools or systems that enhance program operations.
*Qualifications and Competencies*
* Bachelor’s degree in business, operations, engineering, or a related field.
* 4+ years of experience leading teams within an operational, technical, or project delivery environment.
* Strong background working with technical project teams or operational systems.
* Proven success managing complex, cross‑functional work.
* Strong understanding of project management methodologies (waterfall, agile, hybrid).
* Experience implementing or improving PMO frameworks.
* Excellent communication, facilitation, and relationship‑building skills.
* Demonstrated strengths in decision‑making, problem solving, change management, and stakeholder engagement.
* Ability to manage competing priorities and navigate ambiguity.
* Results‑driven with high operational discipline.
* PMP, PgMP, Agile, or Lean certification preferred.
*Physical Requirements*
* Frequent sitting and typing.
* Regular communication via phone and email.
* Occasional lifting of files or boxes (up to 15 lbs).
* Ability to navigate both office filing systems and digital platforms.
*EEO Statement*
CPT Network Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other legally protected status. We believe that diverse perspectives strengthen our team and drive innovation, and we welcome candidates from all backgrounds to apply.
Job Type: Full-time
Pay: $70,000.00 - $120,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Vision insurance
Application Question(s):
* How many years of experience with Smartsheet do you have?
Work Location: In person
Languages
- English
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