Sales Support Administrator
Platinum Resourcing
- Maidenhead, England, United Kingdom
- Maidenhead, England, United Kingdom
About
This position focuses on delivering exceptional customer support while maximising sales growth. You will be the crucial first point of contact, managing a high volume of daily enquiries and orders and handling the full process from initial contact through to completion. The role is a dynamic mix of proactive sales support and detailed order administration.
This is a fully office-based position in Maidenhead.
Salary & Benefits
Salary £28,000 – £30,000 depending on experience, plus performance bonus, private healthcare, contribution towards gym membership and free on-site parking.
Working hours are Monday to Thursday 9am–5pm and Friday 9am–4pm.
The role
* Acting as the first point of contact for customer enquiries via telephone, email and online channels.
* Managing and processing customer orders from initial enquiry through to completion, including arranging returns and credits when required.
* Proactively engaging with customers to suggest alternative products where appropriate.
* Identifying opportunities to upsell and increase order value through every customer interaction.
* Supporting the Sales Team with quotations and assisting in closing sales opportunities.
* Pursuing new enquiries and following up customer interest.
* Carrying out regular gap analysis on customer accounts to identify reduced spend and develop strategies to increase repeat business.
* Providing accurate product, service and policy information.
* Handling enquiries and complaints in a professional and efficient manner.
* Updating CRM and reporting customer feedback.
* Managing a high-volume workload while maintaining strong attention to detail.
About you
* Previous experience within customer service, sales administration or a similar role.
* A natural ability to build rapport and confidence with customers.
* Commercially aware, proactive and comfortable suggesting additional products and solutions.
* Highly organised with excellent attention to detail.
* Confident communicator both on the phone and in writing.
* IT literate with experience using Word, Excel and CRM systems.
* Able to manage multiple priorities and remain calm under pressure.
* A positive, professional and customer-focused approach
Languages
- English
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