Floor Service Manager

Allday Pizza Hyde Park is a lively, community-driven, high-energy shop dedicated to quality food, genuine hospitality, and a charmingly quirky service style. As the restaurant continues to grow, we are seeking a Service Manager to lead our front-of-house operations, elevate our guest experience, and develop our service team.

The Floor Service Manager will be a hands-on, guest-focused leader who thrives in a fast-paced environment. This role serves as a critical bridge between daily service execution and broader operational goals, ensuring the FOH team is prepared, trained, and delivering the genuine hospitality that defines.

Key Responsibilities

• Service Leadership & Floor Management
• Run high-energy, efficient services with a strong floor presence, ensuring hospitality excellence and smooth coordination with the kitchen.
• Lead pre-shift meetings to communicate priorities, marketing initiatives, and service goals.
• Monitor pacing, table flow, takeout flow, and guest issues in real time, providing quick problem resolution.
• Maintain service standards for friendliness, efficiency, accuracy, cleanliness, and Allday s unique hospitality tone.
• Support management in evolving service systems and implementing updated SOPs.

Team Development & Supervision

• Assist in training, developing, and coaching FOH staff, modeling expectations for guest engagement and teamwork.
• Provide ongoing micro-training during shifts to reinforce standards and menu knowledge.
• Support with scheduling, timecard accuracy, and maintaining proper staffing levels.
• Help nurture a collaborative, positive, and growth-oriented team culture.

Guest Experience & Community Engagement

• Ensure every guest receives personable, memorable service reflecting our neighborhood-focused brand.
• Manage guest concerns or complaints promptly and professionally, including online inquiries (email, DM, review platforms).
• Accurately communicate promotions, specials, and marketing initiatives to the service team and guests.

Operational & Administrative Support

• Support others with inventory counts, FOH ordering, par maintenance, and commissary communication.
• Maintain clear communication between service team, kitchen team, and commissary

Qualifications

• 1 2 years of restaurant leadership experience (Shift Lead, Floor Manager, Service Captain, Supervisor, etc.) in a fast-paced environment.
• Passion for hospitality, guest experience, and neighborhood restaurant culture.
• Strong communication, coaching, and conflict-resolution skills.
• Ability to thrive in high-volume service with a positive and solutions-oriented attitude.
• Experience with TOAST POS preferred.
• Excellent organizational skills, attention to detail, and multitasking ability.
• Working knowledge of Texas food safety and alcohol service regulations.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Certifications

• Valid TABC certification (required).
• Texas Food Handler or Food Manager certification required (Food Manager preferred; must be obtained within 7 days of hire if not already held).

Compensation & Benefits

• Full-time role
• Competitive salary structure (experience-based)
• Paid Time Off
• Health Insurance (AllDay contributes 50% of plan premiums)
• Neighborhood perks + free fitness classes