General Manager

SSA Group at Pittsburgh Zoo & Aquarium is looking for a talented General Manager to join our team

All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time.  The employer reserves the right to shorten or expand this timeframe as necessary to the job scope

General Manager

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. 

SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: General Manager

Reports to: Area General Manager and Regional Vice President

Responsibilities

• Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.  
• Schedule management personnel as necessary. 
• Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc. 
• Hosts all meetings for management team. Conducts training sessions as needed, assuring that each department head is properly and thoroughly trained for their positions
• Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary. 
• Acts as main liaison between the Client and SSA.
• Maintains a close relationship with direct client report and the client's staff to insure a positive working relationship
• Responsible for close liaison with marketing to drive company efforts, guest experience and operational output to the highest levels possible.
• Attends Client meetings and reports monthly (or as dictated) to the Regional Manager(s).
• Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws. 
• Maintain a clean, safe and organized work environment. 
• Uphold and demonstrate a complete understanding of company policies and procedures. 
• Accountable for unit's financial management through budgeting, forecasting, and management of sales/per cap, controllable expenses.  Ultimately oversees reporting and management team responsibilities.
• Ensures that all fiscal deadlines are met to HQ.
• Manages final check on all invoices processed through