Information Technology Support Analyst

Our client in Birmingham, AL is searching an experienced
IT Operations Support Analyst
to join their technology group. This is a
contract-to-hire opportunity
offering long-term potential for candidates who perform well and align with the team's needs.

This position functions as a primary frontline support role, ensuring the field receives timely and effective technical assistance while maintaining the integrity and security of the company's IT environment. It is well-suited for an IT professional who is comfortable with hands-on troubleshooting, cross-functional technical work, and serving as the main point of contact for both end-user and enterprise-level support needs.

Key Responsibilities

• Serve as the primary contact for technical issues across the enterprise.
• Triage, troubleshoot, document, escalate, and resolve software, hardware, networking, and security-related issues.
• Support commercial applications, proprietary systems, Active Directory, O365, VOIP, and related platforms.
• Provide on-site support for new hire onboarding, hardware setup, configuration, and general technology needs.
• Assist with deployment and maintenance of PCs, peripherals, AV equipment, automation systems, and communication tools.
• Manage shipping, receiving, and preparation of IT equipment for various locations.
• Conduct research and advanced troubleshooting to resolve complex or multi-layered issues.
• Prepare clear documentation, maintain accurate records, and contribute to process improvement efforts.

Qualifications

• Associate degree or equivalent work experience.
• IT certifications such as A+, Network+, Security+, MS900, or software-specific credentials are preferred.
• Minimum of three years of IT support experience across multiple technical disciplines.
• Strong working knowledge of Windows operating systems, O365, and standard network architecture.
• Proven ability to perform remote troubleshooting and resolve a wide range of IT issues.

Preferred Technical Skills

Experience with:

• Cisco and Fortinet network equipment
• Active Directory administration
• AnyConnect, PsExec, PowerShell
• NetBox, PRTG, Putty
• RDP, VOIP systems
• ServiceNow and asset management platforms
• SharePoint and SCCM
• iOS/Android devices and MDM solutions
• Printer administration, Access, and Excel

Physical Requirements

• Ability to perform hands-on tasks including hardware installation, lifting equipment, and supporting AV/PC/peripheral setups.

Why This Opportunity

• Contract-to-hire with long-term potential
• Broad exposure to systems, infrastructure, and end-user technologies
• Opportunity to advance technical skill sets in a dynamic and high-impact environment

Ready to launch your career where accounting meets strategy?
Apply today and be part of a team shaping the future of growth.

Rooted in Birmingham. Experts in Accounting. Focused on You.

We're a local recruiting firm based right here in Birmingham. We partner with top companies across the city—from large corporations to fast-growing startups—and we'd love to meet you for coffee to talk about your career goals. Whether you're actively searching or just exploring, we're here to guide you through the entire process— from resume tips to interview coaching.

At our clients' request, only individuals with required experience will be considered.

Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities.

Your resume will never be submitted to a client without your prior knowledge and consent to do so.