Assistant General Manager

Be a part of the growing boutique fitness industry and join our Studio Team Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment

Born in San Diego in 2007, Club Pilates has expanded across the nation, bringing Pilates to hundreds of thousands of people. We serve up over eight million workouts each year to our dedicated members…and we're just getting started.

Pure to Joseph Pilates' original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price.

We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime.

POSITION: Our studio in Kennett Square is looking for an experienced Assistant General Manager to assist the General Manager and team with new membership sales by bringing new members to the studio and booking them into Intro Classes, contact potential clients, help drive Membership sales and overall studio revenue, confirm attendance for classes, and partake in the day to day operations of the studio. The Assistant General Manager also assists with retaining members and works closely with the General Manager in overseeing the studio operations. The right candidate is comfortable contacting leads on the phone and face to face. Candidates MUST have a sales background and experience in the fitness industry is strongly desired. A passion for Pilates is an extra bonus

COMPENSATION & PERKS:

• Full Time (~40 hours per week)
• Hourly Pay
• Employer Subsidized Health Insurance
• Includes Vision, Dental, Life and LTD insurance
• 401K eligible with employer matching after 1 year
• Monthly bonuses based on sales and performance
• Free Pilates classes and store discounts
• Excellent opportunities for growth within studios in the area, including additional sales and management positions

REQUIREMENTS:

• MUST have absolute minimum of 3 years of experience selling Fitness/Health Lifestyle Memberships or a similar type of membership-based sales
• Must be able to work flexible hours to include weekends and a mix of weekdays and weekday evening hours; Schedule is Tuesday-Saturday with Sundays and Mondays off.

RESPONSIBILITIES:

• Assist General Manager with daily studio sales, operations, and scheduling; manage the studio and provide leadership when the General Manager is off
• Provide exceptional level of customer service to prospects and members
• Understand studio operations and assist in scheduling of classes, sales staff and instructors
• Create an environment of support and encouragement
• In coordination with the General Manager, create and execute monthly member appreciation events, challenges, and workshops
• Greet members, manage class check-ins, announce monthly promotions
• Contact prospects via face-to-face, phone, text and email communication
• Engage with prospects to determine fitness goals, develop rapport and book intro classes
• Support Intro Classes
• Follow up on collecting past due memberships and assisting General Manager in managing cancelations
• Sell memberships; learn and understand the options, effectively communicate them to prospects, overcome objections and close sales
• Provide assistance and information on product features and membership details
• Become proficient with the client management software to troubleshoot member