Entry level portable device tech/scheduler

Since 1988, Neurocare has been a leader in the field of sleep medicine. Neurocare has grown into a network of sleep centers throughout New England and Chicago, IL, providing diagnostic sleep testing. Join our expanding team of healthcare professionals for a rewarding career We're currently seeking a Full Time team member to work at our Brockton location. No experience necessary... paid training

About the Position:

The portable device tech/scheduler serves as a key member of the Home Sleep Testing department, responsible for both the technical support of HST operations and proactive outreach to schedule home sleep studies. This role ensures high-quality patient education, reliable device management, and efficient appointment scheduling to maximize study completion rates and program success.

Primary duties consist of:

Home Sleep Testing Responsibilities (Approx. 20 hrs/week)

• Program and prepare HST devices in alignment with established clinical protocols.
• Conduct patient "teaches," including device application instruction, troubleshooting guidance, and return expectations.
• Upload, review, and verify study data; escalate unscorable or incomplete studies per workflow.
• Clean, disinfect, recharge, and inventory HST devices and associated supplies.
• Assist in monitoring and reducing unreturned device rates.
• Accurately document all device and patient interactions in the EMR/platform.
• Support ongoing quality assurance initiatives within the HST Program.

Outgoing Scheduling Responsibilities (Approx. 20 hrs/week)

• Perform outbound patient calls to schedule pending or physician-ordered HST studies.
• Schedule appointments directly into the HST scheduling system, ensuring accuracy and clarity.
• Provide clear instructions and expectations to patients regarding pickup, device use, and return.
• Meet daily productivity expectations: 30 outbound calls/day and 15 completed scheduled appointments/day
• Collaborate with the Scheduling Team and HST leadership to optimize appointment slot utilization.
• Identify and escalate workflow issues, patient barriers, or unusual trends.

Education and Experience:

Required:

• High school diploma or equivalent.
• Prior success in a clinical, patient-facing, or scheduling/call outreach role.
• Strong verbal communication and patient education skills.
• Basic proficiency navigating clinical or scheduling software systems.
• Demonstrated reliability, organization, and ability to meet daily targets.

Preferred:

• Previous experience as an HST Technician or within Sleep Medicine.
• Familiarity with NOX, Cadwell, Somnomedics, Wesper, SleepImage, or comparable HST platforms.
• Experience tracking, maintaining, or processing diagnostic equipment.

Neurocare, Inc. EOE