Front Desk Coordinator

Job Title: Front Desk Coordinator
Location: Orthopaedic & Specialty Surgery Center
Reports To: Business Office Manager

About Us:
The Orthopaedic & Specialty Surgery Center is a cutting-edge, multi-specialty ambulatory surgery center located conveniently off I-84 on the border of New York and Connecticut. Our team specializes in orthopaedics, spine, urology, ENT, pain management, and plastic surgery. We offer a dynamic work environment with a commitment to providing quality surgical care.

Position Summary:
The Front Desk Coordinator supports daily front desk operations and serves as the backup to the primary receptionist. Responsibilities include patient registration, reception duties, medical record management, scheduling, verifying insurance benefits, assisting with obtaining patient clearances, and general clerical work as needed. This is a part time onsite position consisting of three eight-hour shifts each week.

Responsibilities:

• Welcome patients and family members and create a positive first impression.
• Obtain accurate demographic, insurance, and financial information and contracts or consents for patient charts.
• Act as a liaison between patients, physicians, and clinical units.
• Assist with obtaining patient clearances and follow up as needed.
• Help with scheduling and chart preparation in collaboration with the surgery scheduler.
• Verify insurance benefits and communicate financial obligations including collecting payments.
• Handle and distribute medical records accurately and confidentially.
• Provide backup support for reception, scheduling, billing, and accounts receivable tasks.
• Complete various clerical tasks assigned by the business office.
• Participate in quality improvement activities and attend team meetings.

Qualifications:

Experience: Minimum 2 years in medical reception, registration, or surgical scheduling, preferably in a healthcare setting.

Skills:

• Strong interpersonal and communication skills to engage effectively with patients and healthcare professionals.
• Proficiency in computer systems, including MS Office and medical record software.
• Ability to type at least 50 WPM and operate standard office equipment.
• Detail-oriented with strong organizational and prioritization skills

Education: High school diploma or equivalent (required).

Work Environment:

• Intermittent sitting, standing, and walking.
• Occasional lifting of light to medium objects.
• Clean, well-lit, and ventilated workspace with adherence to OSHA guidelines for occupational safety.

Schedule:

• Tuesday, Wednesday & Thursday , 8-hour shifts
• Shift is 6:00 AM - 2:00 PM

Join Our Team:
If you are a dedicated professional with a passion for patient care and teamwork, we encourage you to apply for the Front Desk Coordinator role. Be part of a mission-driven organization focused on delivering exceptional surgical care.

Job Type: Part-time

Pay: $ $23.00 per hour

Expected hours: 24 per week

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 2 years (Preferred)
• Insurance verification: 2 years (Preferred)

Work Location: In person