Manager, Development Process

Job Purpose

The Development Process & Systems Manager is responsible for delivering strategic initiatives, continuous improvement, and Development-specific projects, of varying complexity on time and within identified scope requirements. He or she engages the cross-functional team, working collaboratively to drive projects to completion. This role is responsible for supporting processes and communication through the full development lifecycle. Acting as a connective hub across functions, this individual ensures initiatives are executed with clarity, accountability, and measurable impact—leveraging data and emerging technologies, including AI, to enhance project efficiency and insight generation. It requires a dynamic, flexible leader who is both detail-oriented and results-driven and can connect effectively across functions and levels.

Duties & Responsibilities

• Lead execution of prioritized, strategic initiative(s). Ensure effective team engagement which includes establishing and managing team meetings, developing and reviewing project workflows with the project team, facilitating creation of mitigation/contingency plans and managing communication.
• Develop and leverage strong subject matter expertise of development processes in real estate, design, construction, capital expenditure, supply chain management and cafe operations necessary to effectively scope projects and manage risks.
• Develop technical expertise of internal project management tools & systems (ex: Asana, Procore) and apply this knowledge to proactively manage individual projects and communication to cross-functional team.
• Apply AI-assisted tools for project tracking, data storytelling and visualization, and process automation where appropriate.
• Identify opportunities to streamline tools, processes, and workflows within Development.
• Design and implement scalable, user-friendly process and software training to empower team members and partners to execute with consistency and confidence.
• Support change management efforts, including stakeholder engagement, communication planning, training coordination, and risk management.
• Actively cross-train across Development systems, tools, and processes to build end-to-end understanding and ensure effective coordination and support across all functions.

Qualifications (Education & Experience)

• Bachelor's degree in business administration, operations, project management, or related field
• 5+ years work experience in project or program management in a multi-unit, franchise or QSR environment preferred
• High proficiency of Microsoft Office applications (Excel, Word, Outlook, PowerPoint, Teams)
• Strong knowledge of project management software and collaboration tools (Asana, Power BI, Sharepoint, etc.); Ability to apply AI software to further enhance efficiency
• Strong BIAS TOWARDS ACTION through exceptional process, project, organizational and time management skills
• Demonstrated leadership skills and ability to INFLUENCE and MOTIVATE across the organization
• Strong FACT-BASED COMMUNICATION skills with an ability to present complex data and problems in a concise, simplified, and effective manner to a range of audiences
• Provider of CLARITY via excellent written and verbal communication skills

Working Conditions

• Required travel – 15-20%

Physical Requirements

• While performing this job, the incumbent is regularly required to stand, sit, talk, hear & use hands and fingers to operate keyboards.

Direct Reports

• This position will have approximately 0 direct reports.

Competitive pay $104,942- $146,918 annually.

The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Equal Opportunity Employer: Disabled/Veterans

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