Customer Service

Customer Service Project Manager – Data Centers
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We strive to transform the everyday for our customers, employees, and society by:

• Trusting and empowering our leaders to act as owners, directing their teams, and innovating to succeed.
• Communicating openly and honestly to learn from our failures and celebrate our successes.
• Recognizing individual and team achievements frequently
• Our focus is on investment in our team members, offering a wide variety of internal and external development opportunities.
• Our commitment to diversity, equity, and inclusion

Transform the everyday with us

About Smart Infrastructure – Electrification and Automation:
The Electrification and Automation (EA) Business Unit covers the entire spectrum for power distribution systems and service solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today's and tomorrow's power grid

Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset. As a customer facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

Siemens Project Management Office (PMO) is looking for a Customer Services (CS) Project Manager to join our Data Centers team.
This position can be remote or based out of Wendell, NC.
You'll make an impact by:
The CS team leads delivery, installation, and commissioning activities for key datacenter customers. As a CS Senior Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities.

Primary responsibilities:

• Project Management: Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
• Communication & Stakeholder Management: Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.
• Resource Management: Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.
• Risk Management: Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.
• Financial Leadership: Track project budget, schedule completion, and perform monthly revenue forecasting.
• Contract Management: Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
• Quality & Process Improvement: Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.
• Collaboration & Relationship Building: Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings.

Project Types:
Installation and commissioning, turn-key, design-build, EPC contracts, data center construction, power system studies, maintenance outage testing and electrical system emergency response/disaster recovery, electrical retrofit, managing teams of field service engineers as well as 3rd party suppliers, consultants and contractors.

Product types:
Low and medium voltage air insulated switchgear, medium voltage gas insulated switchgear and switches, low voltage panelboards and automatic