Installation Specialist, ITS Technical Systems Operations

Job ID: 000EI8

Tupelo

Information Technology - ITS TECHNICAL SYSTEMS OPERATIONS

Full Time - Day

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

JOB SUMMARY

The Specialist Installation is responisble for administering and supporting end user to resolve issues that may arise on devices and software. The IT Support Specialis may provide assistance through guidance by phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management. This position also is involved with maintaining system updates or new implentations.

| **JOB** **FUNCTIONS** | | - | Customer Service and Support: * Provides customer service and support to all users of end user devices and software. * Responsible for complex end user support and desktop PC maintenance, troubleshooting, updates and network connectivity. Implementation/Installation: * Timely and accurately installs end user devices and software including upgrades and enhancements. System Analysis: * Evaluates needs of user departments and recommends hardware and software solutions. * Conducts problem-solving research. Education: * Stays abreast of current advances/updates in technology. Reporting: * Maintains database of system changes and revisions. Regulation: * Adheres to NMHS/NMMC Policies/Procedures/Guidelines. * Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues. Problem Solving: * Ability to provide end user support in an accurate, efficient, and effective manner * Ability to install, configure, troubleshoot and support current and past Microsoft Windows clients * Ability to stay up to date with current technological advances/changes * Ability to accurately and effectively respond to customer complaints * Ability to test software/hardware and offer accurate/efficient suggestions for implementationAbility to accurately and effectively communicate to users, vendors, and other NMHS staff

QUALIFICATIONS

Education

Education Level

Education Details

Required/Preferred

Associate's Degree

in Computer Science

Required

Or

High School Diploma or GED Equivalent

will accept High School Diploma with 4 additional years of experience beyond the required number of years

Required

Bachelor's Degree

Preferred

Licenses and Certifications

Licenses and Certifications

Licenses and Certifications Details

Time Frame

Required/
Preferred

DL NUMBER - Driver License, Valid and in State

Valid state issued driver's license and good driving record; required only if hired as an onsite technician, not required for remote/telephone only support

Required

Work Experience

Number of Years

Work Experience Details

Required/
Preferred

1-3 years

Minimum of 3 years' experience in configuring, troubleshooting, installing, and maintenance of software and computer system

Required

Knowledge Skills and Abilities

Knowledge, Skills, Abilities

Required/Preferred

Proficiency

Operational knowledge of end user devices and related equipment; required

Required

N/A

Demonstrated knowledge of hardware and networking basics; required

Required

N/A

Working knowledge of mobile device support and maintenance; required

Required

N/A

Excellent organizational and communication (written and verbal) skills; required

Required

N/A

Excellent interpersonal skills; required

Required

N/A

Implements, configures, and troubleshoots the PC systems and software for NMHS

Required

N/A

Works independently with little direction

Required

N/A

Plans and organizes tasks

Required

N/A

Establishes and maintains cooperative and effective working relationships with others

Required

N/A

Maintains current knowledge of technological advances in the field

Required

N/A

Must have extensive contact with: Customer Service Center/End User Devices Manager, Customer Service Center Supervisor, End User Device Specialists, Leadership, Management, external partners, and other IT Staff

Required

N/A

Must have excellent written and verbal communication skills

Required

N/A

Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve

Required

N/A

**SCOPE**
**Freedom To Act:**
**Problem Solving:**
**Impact:**
**Financial Responsibility:** * Sales Revenue Target Responsibility: * Approval Responsibility: * P & L Responsibility: * Assets Controlled: * Controllable Expenses (e.g., Payroll and other budgeted items): * Total Financial Responsibility: **Budget Responsibility** * Primary Budget Responsibility: * Shared Budget Responsibility:

The following are requirements in addition to any stated in the above description.

You must have the following education to apply:

Associates of Computer Science

You must have a Associates or higher