IT Support Technician II

Summary

We are hiring an IT Support Technician to provide on-site IT support for end-users and various IT systems at one of our client's shipping terminal locations in the Port of Tacoma, WA.

Beyond everyday support for general end-user IT issues, you will have the opportunity to learn and support some unique, industry-specific technologies you won't find in a typical office environment

The ideal candidate is a team player with a passion for problem solving, an eye for detail, and who will take pride in helping the team keep all IT systems running smoothly.

Essential Duties and Responsibilities

• Provide level 1-2 help desk support for end-user software and hardware related issues - think everyday issues from users regarding passwords, email, Office applications, printers, Wifi, etc.
• Monitor, maintain and troubleshoot various IT systems unique to the environment such as network-connected gate systems, network-connected vehicles, OCR systems, etc.
• Assist remote network and systems teams with physical maintenance and troubleshooting of network equipment and servers.
• Repair/replace faulty IT equipment both indoors and outdoors, in an environment where IT equipment spans multiple buildings and network enclosures.
• Help maintain technical documentation and procedures.
• Track and maintain all local IT inventory and assets.
• Perform other related duties as assigned.

Preferred Experience and Skills

• 2+ years' experience providing IT support in an enterprise environment.
• Recent CompTIA A+, Network+ or equivalent certifications/education.
• Proficiency with Windows OS, Apple iOS and Microsoft Office applications.
• Working knowledge of common IT devices such as network switches, routers, printers, wireless APs, network cameras, etc.
• Working knowledge of common IT concepts such as DNS, POE, DHCP, IP Subnets, Ping, Traceroute, FTP, etc.
• Excellent written and verbal communication skills.

Requirements

• Must be able to safely operate company vehicle while on-site.
• Must be able to climb ladders in order to access IT equipment.
• Must be able to perform infrequent lifting up to 50 lbs.
• Must be able to participate in on-call rotations or weekend shifts should the need arise.
• Must have or qualify to obtain a valid Transportation Workers Identification Credential (TWIC) card -

Job Type: Full-time

Pay: $75, $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person