Sr. Issue Management Coordinator

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$91, $136,240.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Group Manager, Fraud Operations leads a group of Fraud professionals within a unit and provides guidance, leadership, coaching and development to ensure operational results/project initiative objectives are achieved for the overall group. This role provides a second level of oversight and approval to all investigative functions.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
• Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
• Requires expert process management knowledge and the risk profile for team processes supported
• Leads teams with multiple points of internal and external contact (may include direct contact with Customers)
• May manage over a diverse geographic jurisdiction
• Oversees management of team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area
• Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
• Involves regular contact with cross-functional teams across TD or external contacts and/or customers

Education & Experience:

• Undergraduate degree required
• 7+ years relevant experience
• Advanced knowledge of the business goals/objectives being supported and the full suite of policies, programs, processes and systems
• Knowledge of current and emerging competitor and market trends
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Skilled in preparing and managing budgets and resource allocation
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
• Knowledge of risk management environment, standards and regulations
• Skilled in mentoring, coaching and performance management
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Skilled in using software tools, methods and techniques
• Skilled in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Preferred Qualifications:

The successful candidate will articulate their abilities in

• Experience with Issue Management Lifecycle
• Understanding of Risk and Control Frameworks
• Root Cause Analysis Proficiency
• Cross Functional Collaboration Skills
• Analytical and Critical Thinking Capabilities
• Project Management Experience
• Understanding of Regulatory Expectations and Audit Processes
• Ability to Translate Complex Problems into Clear Documentation
• Extra points for background/experience in Fraud/ Financial Crimes
• Data Interpretation & Reporting Skills

Customer Accountabilities:

• Manages a group of Fraud professionals providing operational support to partners
• Manages team during operational special initiatives like onboarding, QA etc.
• Acts as key liaison with partners and external groups and provides subject matter expertise at the department level
• Key escalation point for significant risk/exceptions
• Monitors service and control standards against, overall business/department objectives
• Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service
• Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary

Shareholder Accountabilities:

• Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality
• Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD's operating model to maximize efficiency, effectiveness and scale
• Monitors and communicates to Senior Management the effectiveness of strategies, programs, and practices related to own area of expertise
• Sets the standards for operations and manageability across the business/function ensuring services are built from the ground up
• Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations
• Ensures department operates in compliance with applicable internal and external requirements
• Manages overall budget, revenue and expenditures, meets business objectives while increasing efficiency and effectiveness
• Ensures appropriate reporting and escalation of issues based on risk profile
• Ensures employees are knowledgeable of and comply with