Systems Analyst

Eastman Credit Union is seeking a Systems Analyst to join our IT Operations group This position includes the following responsibilities:

• Application Management:

o Oversee the life-cycle of business applications, including installation, configuration, upgrades, and migrations to new platforms.

o Manage integrations between systems, such as internal and external APIs.

o Use automation technologies to build and monitor scheduled jobs to improve business workflows and increase productivity.

o Utilize database tools such as PL/SQL, SSIS, and SSRS to create data extracts and build custom reports.

o Collaborate with vendors and internal stakeholders to ensure optimal performance and reliability.

o Participate in system design and architecture discussions.

o Translate business needs into technical specifications for application enhancements.

o Maintain accurate technical documentation for all supported systems.

o Work closely with the Information Security team to implement protective measures for applications.

o Participate in routine disaster recovery exercises to run applications from a secondary data center location and maintain associated documentation.

• Application Support:

o Provide Tier 2 support to troubleshoot and resolve complex technical issues related to applications.

o Monitor application performance, identify bottlenecks, and implement improvements.

o Conduct root cause analysis and implement preventive measures.

o Work efficiently with U.S.-based and global vendors

• Project Management:

o Lead or participate in application-related projects, including upgrades, migrations, and integrations.

o Work with IT Project Manager to define project scopes, create project plans, and manage timelines.

o Coordinate with other IT analysts and business professionals.

Required Experience

• Associates degree in Computer Science, IT, related IT discipline or equivalent work experience. Bachelor's degree preferred.

• Experience working in a database administrative capacity.

• Experience with job automation and scheduling technologies preferred.

• Background in the financial services industry preferred.

• IT-related certifications are a plus.