Content Design Quality Specialist
IQVIA
- Reading, England, United Kingdom
- Reading, England, United Kingdom
About
The Content Design Quality Specialist is a proactive member of the Quality team, contributing to deliver globally an efficient quality management service to internal staff, external resources, and clients. The Content Design Quality Specialist will report to the Language Quality Specialist Manager.
RESPONSIBILITIES
Trigger Quality Feedback Reports and improvement plans on selected resources, liaising with all stakeholders (Content Design Specialists. Project Managers, Quality team, External Vendors, Talent Managers, etc.)
Analyze formatting quality issues and work on global and local improvement plans with Content Design Team
Lead root cause analyses and corrective actions & preventive actions for Content Design resources
Participate in meetings with vendors to address formatting quality issues and preventive actions
Support Talent Mangers and Quality Team in anticipating and dealing with quality issues
Flag potential resources for promotion or demotion based on quality оттен? results
Identify quality verified resources for Content Design Team
Drive global quality strategy and establish tools to monitor the quality of formatting work
Help to build and design a robust and efficient Quality system as well as the creation of SOPs related to this function
Contribute to conceive developments/enhancements and best practices in formatting quality
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Familiar with Content Design/formatting process and challenges (ideally experience as content design specialist/DTPer)
Mediation/negotiation skills in working with people from different countries and cultures
Ability to multitask and quickly adapt to change
High level of commitment and motivation is essential
Higher education in translation-related studies, or equivalent experience
Excellent oral, written, and interpersonal communication skills in English
Extensive knowledge of Formatting Monitoring processes
Proven skills of analysis, time management, organization, and attention to detail
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
3-5 years’ experience as a Quality Specialist or Content Design Specialist (formatter) and/or dealing with multilingual projects.
Fluent English
PHYSICAL REQUIREMENTS
Extensive use of keyboard requiring repetitive motion of fingers.
Extensive use of telephone and face‑to‑face communication requiring accurate perception of speech.
Regular sitting for extended periods of time.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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Languages
- English
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