Bilingual Case Manager

GENERAL DESCRIPTION
The Sheltering Case Manager will work with moderate to high needs clients to support and guide them through an extended level of assistance in order to remove barriers and facilitate stable housing. The person in this position will perform eligibility screening, program enrollment, participant follow-ups, process required paperwork, data entry, and other program supports. This position will directly align with the Housing First initiatives of the ARCHES Project. The position is renewable annually based on continuation of project funding.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Two years of related social service experience, direct client care; or an acceptable equivalent combination of education and experience.
• Ideal candidates will posses an advanced degree with two or more years of homeless service delivery experience and mental health certifications and or licensing.

CERTIFICATES, LISCENSE, REGISTRATIONS

• Knowledge of/ or experience with: the principles or coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Basic Proficiencies in computers, MS Office products, database software, and web tools.
• Must posses excellent planning, organization and time management skills
• Ability to effectively communicate both orally and in written form.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust focus. Frequently required to hear and speak.
• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Manual dexterity for handling computers, devices, and office equipment.
• Mobility within shelters and grounds and offices
• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
• Maintains calm disposition when clients or others may become de-escalation, applying crisis intervention and de-escalation techniques for all participants.

WORK ENVIRONMENT

• Indoor work environment with frequent interruptions and demands.
• Occasional outdoor environment including perimeter monitoring.
• Occasional urgent situations requiring law enforcement involvement and/or paramedic professionals.
• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or sever and persistent mental illness, and/or predictable behavior.
• Exposure to trash, bodily fluids and malodorous air.
• Ability to work outside of normal business hours, including nights, weekends and holidays.

COVID-19 Alert: This position includes performing essential services during the COVID-19 pandemic and potential exposure to others who may be infected with the virus. I understand that if I am feeling unwell or have knowledge that I have had contact with an individual with a positive COVID-19 test, I will report it to my supervisor and HR- and self-isolate according to agency policies. I also understand that I must use available PPE and practice social distancing whenever possible according to agency policies.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at

• A background check will be conducted for this position. A criminal record will not automatically disqualify an individual from a job, unless there is a specific legal exclusion. MWVCAA will consider convictions as they relate to job duties and responsibilities and consider the length of time since the offense.