IT Technician

Title: IT Technician

Location: Bridgeport, WV or Morgantown, WV

Type: Full-Time, Non-Exempt

Job Summary:

The IT Technician is a key member of the IT department, responsible for providing technical support and resolving help desk tickets for staff across the organization. This role ensures the smooth operation of computer systems, hardware, software, and network infrastructure. The IT Technician performs the essential functions listed below, while meeting the quality and service standards developed by the agency.

Essential Functions:

• Responds promptly to help desk tickets and provides technical support to end users via phone, email, and in person.
• Diagnoses and resolves hardware, software, and network issues for desktops, laptops, printers, phone system, and mobile devices.
• Installs, configures, and maintains computer systems and applications according to company standards.
• Assists with onboarding and offboarding employees, including