Director, Forward Deployed Engineering

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Job Category

Software Engineering

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

About The Role
We're seeking a highly experienced and strategic Director of Forward Deployment Engineering. This is a critical leadership position responsible for driving the strategic, operational, and technical success of the PubSec segment within the Agentforce Momentum program. This position leads a portfolio of high-value customers and a team of Forward Deployed Engineers (FDEs) and Deployment Strategists (DSs), ensuring alignment between customer outcomes, internal delivery excellence, and the broader Agentforce vision across Salesforce.

This is a unique opportunity to shape the future of AI-powered customer engagement while leading a talented team of technical professionals at Salesforce.

Your Impact
Leadership & Team Management

• Lead a High-Performing Team: Recruit, mentor, and develop a team of Forward Deployed Engineers (FDEs) and Deployment Strategists, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success.
• Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team.

Technical Strategy & Execution

• Maintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends.
• Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices.
• Influence Product: Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations.

Customer & Business Impact

• Drive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption.
• Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall