Operations Specialist

PURPOSE:

Responsible for overseeing incoming and outgoing case correspondence related to county requests as well as transfers from Child Protection agencies. Works closely with our state and local partners to ensure smooth and timely transitions of aforementioned. Reviews and reports on all requests to re-open closed dependency cases. Assists operation department managers as needed.

KEY RESPONSIBILITIES:

• Review all requests from CLS for appropriateness regarding requests by parents and caregivers to reopen cases. Complete home studies, relative contacts, attend court hearings and required documentation in FSFN as needed. Provide feedback to CLS and CMO for recommendation to the court.
• Provide timely assignment of Out of County Service (OCS) requests to Case Management organizations (CMO).
• Communicate with CMO's regarding timely corrections of OCS packets.
• Maintain close oversight of out of county requests for necessary communication with statewide OCS specialists to complete SCC home studies in a timely manner.
• Attending all statewide calls related to OCS updates.
• Review processes, as needed, for CMO's at team meetings and trainings.
• Maintain spreadsheet/log for tracking internal and external OCS cases.
• Responsible for transferring legal jurisdiction cases to and from Circuit 12 and obtaining approval from outside CBC and legal entities for appropriate case