Security Captain

Position Summary:

Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL.

Orlando Health offers a great DAY ONE benefits package that includes:

• Medical, Dental, Vision & Prescription Drug Plans
• Flexible Spending Accounts & Health Savings Accounts
• Paid Time Off (accrued)
• Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans
• Disability and Life Insurance
• Retirement Savings Plan
• Family Care Benefits & so much more

Supervises a shift of Security Officers to provide protection and security of hospital assets and employees, patients and visitors.

Responsibilities:

Essential Functions

• Maintains confidentiality.
• Must present a professional demeanor and be able to interface with and provide excellent customer service to a wide range of guests and corporate staff.
• Interprets laws and policies and procedures and communicate interpretation verbally and in writing.
• Required to manage emotional situations and customers under extreme stress.
• Supervises training of new officers and on-going training for current officers.
• Communicates proper information regarding patient or non-patient needs to peers, subordinates, and staff.
• Performs periodic and semi-annual reviews of subordinates.
• Will investigate incidents and complete reports.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in continual review of Security Policies and Procedures and recommends improvement changes.
• Participates in monthly Quality Assurance (QA), Quality Indicator (QI) and related services.
• Works with patients, visitors and staff to resolve various issues.
• First step in the discipline process.
• Provides the highest quality of customer service at all times.
• Serves as the Department timekeeper.
• Strong working relationship with all departments to support their objectives and achieve results.

Qualifications:

Education/Training

High school graduate or equivalent. Basic knowledge of Microsoft Word for report writing purposes.

Licensure/Certification

• Must obtain a State of Florida Class "D" Security Officer License through the Florida Department of Agriculture and Consumer Services within 120 days of hire which must be renewed biannually before the license expires.
• Must obtain Crisis Prevention Intervention (CPI) Certification within 120 days of hire which must be renewed annually before the certification expires.
• Must obtain a Basic Security Officer Certification or higher level of certification through the International Association of Hospital Security and Safety within 120 days of hire and maintained at all times during employment.

Experience

Two (2) years security experience, to include one (1) year supervisory or leadership experience.