Program Manager I, GPD

WE WANT YOU ON OUR TEAM

VETEANS VILLAGE OF SAN DIEGO has been serving veterans for over 40 years. It takes determination and commitment to overcome the challenges of homelessness and chemical dependency and we are here to serve those who have graciously served us – our VETERANS and their families Our amazing team of employees helps us fulfill our motto, which is LEAVE NO ONE BEHIND.

Title: Program Manager I

Department: GPD Program

Reports to: Senior Director, Programs

FLSA Status: Full-time, Exempt

The Program Manager I is responsible for supporting the overall management and daily operations of a nonprofit transitional housing program funded through the VA Grant and Per Diem (GPD) Program. This position works closely with the Site Director to ensure high-quality, compliance, and trauma-informed services for veterans experiencing homelessness.

Program Manager I provides direct supervision to Case Managers and AOD Interns; ensures program compliance with VA, state, and organizational standards; supports staff development; and maintains limited direct case management responsibilities. This role requires strong leadership, clinical awareness, and operational skills within a residential housing environment.

• Assist in overseeing daily operations of the transitional housing program to ensure safe, effective, and client-centered service delivery.
• Conduct routine health, safety, and facility inspections to ensure compliance with VA GPD standards, licensing requirements, and organizational policies.
• Monitor program compliance through regular client file audits, documentation reviews, and adherence to reporting requirements.
• Ensure accurate and timely completion of required documentation, data entry, and reports in accordance with VA GPD guidelines.
• Support program monitoring visits, audits, and corrective action plans as needed.

• Provide direct supervision and oversight of Case Managers and AOD Interns.
• Conduct weekly individual supervision sessions focused on performance, professional development, clinical support, and documentation compliance.
• Assist with recruitment, hiring, onboarding, training, and retention of program staff.

• Develop staff schedules and oversee payroll submission to ensure adequate program coverage.

• Support the Site Director in addressing performance concerns, coaching staff, and implementing disciplinary actions in accordance with organizational policies.

• Support the delivery of trauma-informed, recovery-oriented, and veteran-centered services.
• Assist with screening, assessment, and intake of applicants for residential services, ensuring eligibility and appropriateness for placement.
• Facilitate crisis intervention and de-escalation with residents and staff, coordinating with clinical leadership and external partners as needed.
• Provide temporary coverage for case management duties and maintain a small caseload of up to five (5) clients when required.
• Collaborate with Case Managers to ensure individualized service plans support housing stability, recovery, and self-sufficiency.

• Support program development, implementation, and continuous quality improvement initiatives.
• Assist in evaluating program outcomes and identifying opportunities for improvement.
• Contribute to the development, revision, and implementation of client-centered policies and procedures.
• Participate in interdisciplinary team meetings, clinical case conferences, and operations meetings.

• Serve as a liaison between program staff, leadership, and external partners when appropriate.
• Communicate effectively with staff at all levels to ensure consistent understanding of program expectations and goals.
• Promote a positive, professional, and mission-driven work environment.

• Bachelor's degree in human services, Social Work, Psychology, or a related field.
• Experience working with veterans, VA-funded programs, or GPD-funded services.
• Minimum of 2–5 years of experience in a residential treatment, transitional housing, or related human services setting.
• Demonstrated experience supervising staff or providing lead-level support.
• Strong organizational, documentation, and time-management skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic data management systems.
• Ability to communicate effectively with diverse populations, including individuals experiencing homelessness and substance use disorders.

• Ability to work in a busy, residential environment may include noise and frequent activity.
• Ability to sit for extended periods while working at a computer.
• Ability to bend, lift, and carry light objects.
• Manual dexterity sufficient to operate a computer keyboard and office equipment.
• Ability to speak, read, and understand English.
• Ability to respond appropriately to crisis situations.

Job Benefits

VVSD offers competitive pay and benefits, including 12 paid holidays a year, paid vacation and paid sick leave, pension, health insurance, dental and vision plans.

Please Note:
If you were a client of VVSD, you must have been out of all programs for a minimum of 2 years. Veterans Village of San Diego is an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.