Assistant Store Manager

Assistant Store Manager 2026 Description PAY RATE LEVEL: Three (3) $ $24.00 per hour REPORTS TO: Store Operations Manager SUPPORTS: All Departments Leadership Responsibilities

? Understand, support, and reinforce:

? Feather River Food Co-op's Mission, Vision, and Principles

? Feather River Food Co-op's product standards

? Feather River Food Co-op's customer service standards

? Workplace positivity and accountability.

? Maintain comprehensive knowledge of and ensure compliance with regulatory rules and standards relevant to the department.

? Act as a model for all employees, abiding by all co-op policies and procedures outlined in the Employee Manual and other guidelines.

? Demonstrate cooperation and professionalism, ensuring the integrity of Feather River Food Co-op's values, principles, and standards in decision making and interactions with others.

? Ensure professional and friendly service is provided by Co-op employees.

? Actively seek out and create educational and talent development opportunities to increase the skills and knowledge of all store employees.

? Actively participate in the Feather River Food Co-op's management team and work together to achieve team goals and provide support to the General Manager.

? Consistently attend the department and all staff meetings.

? Follow procedures in the case of emergencies (such as fire, power outages, and evacuations), injuries and workplace violence, and non-emergency situations such as shoplifting and disruptive behavior.

? Comply with the requirements of Feather River Food Co-op's Illness & Injury Prevention Program and address employee concerns and questions related to the IIPP.

? Abide by dress code and all Co-op policies and procedures as specified in the Feather River Food Co-op's Employee Handbook.

Customer Service Responsibilities

? Provide exceptional customer service as identified in Feather River Food Co-op Service Standards

? Take the initiative to improve knowledge of Feather River Food Co-ops product line and demonstrate the ability to answer or research customer questions.

? Promptly respond to customer inquiries, comments, and complaints in a professional manner, with General Manager assistance when needed.

? Act as the manager on duty when assigned and promptly address issues affecting product quality, service or equipment malfunctions.

? Understand the elements of Co-op membership sufficiently to educate customers and process membership transactions.

? Understand and follow the procedures for processing special orders.

? Help customers with special orders in a prompt, friendly manner. Purchasing, Stocking and Receiving

? Purchase items following product selection guidelines in accordance with department goals.

? Set stocking priorities for staff.

? Stock items as needed.

? Receive orders or ensure proper receiving by other staff in accordance with established procedures. Keep accurate receiving records.

? Accurately and promptly process vendor invoices, ensure that vendor credits are received for damaged products.

? Process special orders and ensure accurate, timely POS sales to business charge accounts.

? Ensure stock levels are maintained with limited out-of-stocks, and backstock is kept at acceptable levels.

? Ensure pricing systems are clear and followed so pricing is accurate; be alert to incorrect pricing.

? Ensure daily tasks are assigned and needed tools and supplies are on hand to create high quality, productive and efficient systems and enhance individual job performance.

Department Maintenance

? Maintain shelves and displays, including cross-merchandise locations, are fully stocked, rotated, fresh, with accurate, up-to-date shelf tags and other signs.

? Ensure department equipment is maintained and properly serviced. Advise the General Manager of equipment repair and replacement needs.

? Ensure that refrigeration equipment temperatures are documented regularly with properly calibrated, working thermometers.

? Ensure correct pricing and handling of special orders.

? Communicate ordering times, deadlines, and changes in delivery times to the delivery team.

? Maintain well organized backstock to minimize loss and out-of-stocks on the retail floor.

? Ensure all unsellable items are properly disposed of, and keep accurate shrinkage records.

? Assist in resets, ensure accurate physical inventory counts, and other projects as assigned by the Grocery Manager. Merchandising and Promotion

? Demonstrate working knowledge of category management and apply principles to meet departmental goals.

? Collaborate with the Grocery Manager to set department goals and develop structure in compliance with the General Manager's overall store vision.

? Maintain knowledge of new products and trends and share information with staff and customers.

? Coordinate the introduction of new products with the Systems Manager and provide new product and product change information.

? Contribute to the website, Facebook page, and other available promotional outlets upon request.

? Ensure accurate, up-to-date, uniform department signs, price tags and labeling.

? Coordinate promotional orders and other sale specials.

? Coordinate product demos and product displays. Fiscal Management Practices

? Ensure invoices are properly coded and submitted to Finance for