Administrative Coordinator

Summary:

The person occupying this position will be responsible for administrative support of the Crisis Managers, Director, and management team members (as they relate to the Crisis Continuum) to ensure efficient operations. This position will cover tasks and support in two main areas: administrative and Medical/nursing.

Education Requirement:

High school education or its equivalent (GED) 

Experience Requirement:

1 year of experience in behavioral health. 

Licensure/Certification Requirement:

None

Key Job Responsibilities:

• Assist Crisis leadership with scheduling. This will include all direct care staff at Crisis. 
• Monitor overtime and adjust schedule accordingly. 
• Develop and maintain employee schedules based on availability, workload requirements, and staffing policies.
• Ensure schedules are communicated to all staff in a timely manner.
• Track and manage requests for time off, shift swaps, and schedule changes.
• Coordinate with department managers and supervisors to identify and address staffing gaps.
• Monitor attendance records and adjust schedules as needed to ensure adequate coverage.
• Use scheduling software or tools to input, update, and report scheduling data.
• Maintain up-to-date records of employee availability and qualifications.
• Ensure compliance with labor laws and internal scheduling policies.
• Provide support in onboarding new staff by integrating them into the scheduling system.
• Respond to staff inquiries and resolve scheduling conflicts promptly and professionally.
• Monitor and complete other reports as requested by Crisis Leadership. When possible, the Crisis leader should complete this but if additional admin support is needed, this position can assist. 
• Assist with development and onboarding of new employees
• Other duties as assigned. 

Knowledge/Skills/Abilities:

This person must have proven administrative or assistant experience and must have knowledge of office management systems and procedures with excellent time management skills and the ability to multi-task and prioritize work. 

Problem solving skills; attention to detail; excellent written and verbal communication skills is a must as well as being proficient in MS Office.

Supervision Provided by this Job:

None

PERSONAL RELATIONSHIPS 

In order to appropriately accomplish his/her duties, the person occupying this position must maintain effective relationships with Crisis Managers, Crisis Director, ACT and AOP Managers, Alliance management team, Crisis frontline staff, and community members.