Loss Reporting Representative

Loss Reporting Representative

Starting Pay $37k - $43k, depending on experience

Hours are 9:00am to 5:30pm

Our Company:
Since 1887, Armed Forces Insurance (AFI) has existed with a single, unwavering purpose: To protect the people who protect our nation. For more than 130 years, we've provided home insurance, renter insurance and auto insurance and much more to our members. We proudly serve active, retired and former military personnel, their families and civilian Department of Defense employees.

AFI is a family friendly organization offering competitive compensation, an outstanding work environment and great benefits. AFI is headquartered in Leavenworth, Kansas approximately 25 minutes from the Legends.

SUMMARY

Responds to incoming telephone, email, or written notification of loss. Performs duties as directed in connection with reviewing and processing of notification of loss documentation. Provides claims status updates to policyholders as requested throughout the claims adjudication cycle.

KEY ACCOUNTABILITIES

• Receiving, recording, and distribution of incoming loss notification correspondence to appropriate unit staff
• Performs accurate and timely processing associated with loss notification and assignment of claims
• Provides status updates to policyholders via telephone, email, or written correspondence pending claim settlement

ESSENTIAL FUNCTIONS

• Receives, logs, and forwards to assigned staff/independent adjuster incoming information from policyholders related to new loss reports
• Creates and distributes required documentation (both system and hard-copy) relating to pending claims. Obtains police/fire reports, weather reports, and other information relevant to the circumstances of the potential claim
• Contacts other outside parties (mortgage companies, adjusters, policyholders, etc.) as necessary to obtain information required to complete claim processing activities
• Contacts, or responds to contacts from, claimants and other outside parties to provide accurate and timely status updates during the claim settlement process
• Ability to be at work regularly and on time
• Performs other duties as assigned in support of the unit and company objectives

QUALIFICATIONS

EDUCATION

High School Diploma or GED

EXPERIENCE

• Two years of customer service experience in a financial services environment, or one year of clerical support/processing experience with AFI
• Associates Degree may be substituted for this requirement

LANGUAGE SKILLS

• Competent written communications skills
• Excellent verbal communications skills, to include a courteous, confident demeanor and appropriate use of grammar and vocabulary
• Ability to communicate telephonically moderately complex insurance terminology to policyholders in a clear and concise manner
• General knowledge of MS Outlook and Word
• Keyboard skills of at least 30wpm
• Ability to learn to utilize AFI's computer systems for data access and entry

MATHEMATICAL SKILLS

• Ability to perform basic math functions to include calculation of percentages and ratios

REASONING ABILITY

• Ability to quickly gather facts and information needed to determine appropriate action policyholder requests
• Demonstrates sound judgment and decision-making skills
• Ability to accomplish work according to established priorities and procedures

PROFESSIONAL CERTIFICATIONS, LICENSES, REGISTRATIONS

• Successful completion within 90 days of standardized training in Principals of Insurance, Dwelling Coverages, and Homeowner Coverages*

• if incumbent did not have prior experience in a position with this requirement

PHYSICAL DEMANDS / WORK ENVIRONMENT

The work is primarily sedentary. The employee will generally be seated to perform the work, but will also do some walking, standing, bending, and carrying of light items (less than 10 lbs.).The noise level of the work is low. The area is adequately lighted, heated, and ventilated. Incumbent must be able to work a flexible schedule and overtime as required.

We've got you covered…

• Full benefits package including health, dental, vision, life & disability insurance including an employee assistance program (EAP)
• 401(k) including employer match & safe harbor contributions
• Generous paid time off policy, medical leave, volunteer time off and 9 paid holidays
• We support employee training and professional development opportunities with a tuition reimbursement program and continuing education and re-certification opportunities
• Volunteering and community engagement opportunities