Practice Manager

The Practice Manager's (PM) primary responsibility is, at the request of the Regional Director of Operations, to assist in partnering with the Regional Director of Operations, doctors, and Chief Operating Officer (COO) and support services to establish and maintain a successful team.

The Practice Manager should work in conjunction with the Doctor on the following:

• The clinical aspects of the provider, practice or any of its clinicians.
• The clinical practices of the provider, practice or its clinicians or ancillary personnel.
• Hiring or firing of clinical personnel.

Essential Duties & Responsibilities:

• Exhibits outstanding customer service with the patient as #1 priority; at the request of the Regional Director of Operations, doctor, COO, assists providers in the timely and successful resolution of the non-clinical aspects of patient complaints, concerns, and questions (all clinical aspects of patient complaints must be referred to the treating provider for resolution.  Carries out the directions of the provider on such matters as they direct.)
• Leads by example; partners with Human Resources to develop and deliver periodic performance evaluations for all staff; clinical staff must have the provider's oversight and approval.
• Models the company's standard protocols and practices.  Supports the company's mission, vision and values and at the direction of the Regional Director of Operations, providers or COO, ensures alignment with the practice team member. In conjunction with Human Resources, assists in complying with employment-related laws and regulations and employment-related policies and procedures established by the company.
• Continually builds and nurtures a positive working relationship with the provider(s); at the request of the practice, organizes monthly meetings to facilitate the resolution of concerns by the providers. 
• Understands the business responsibilities and key performance metrics for successfully managing the practice. Forecasts results and at the request of the Regional Director of Operations/COO, ensures all budgets and production expectations, as set by the provider(s), are met or exceeded, and that financial data and records are balanced..
• Ensures