Business Development Representative

Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too

The Inbound Business Development Representative (BDR) is the critical first point of contact for all potential customers who engage with our company. Your primary responsibility is to create an exceptional initial experience by rapidly responding to, qualifying, and scheduling demos for all inbound generated leads. You will be tasked with conducting effective qualification to understand the prospect's business needs, articulating their key challenges, and preparing a detailed hand-off for our sales teams. Success in this role is defined by speed, quality of qualification, and seamless communication.

How you'll add value:

• Own Inbound Response Time: Promptly respond to all inbound demo requests via phone within 60 minutes of lead submission
• Live Chat Management: Proactively manage our inbound website chat
• CRM and Tool Discipline: Flawlessly manage and log all activities, communications, and prospect data within Salesforce and Gong to maintain an accurate pipeline
• In-Depth Qualification: Conduct comprehensive conversations with prospects, following our qualification framework, to identify their core business challenges, including pain points, and fully understand their needs
• Detailed Documentation: Take extensive, high-quality notes on every prospect interaction, including: specific pain points, existing technology platforms, decision-making process, timeline, and lead source. This information is critical for the hand-off
• Seamless Handoff: Clearly communicate and coordinate with