Information Technology Technician

Overview
This position provides Level 2 end-user support. Responsibilities include diagnosing and troubleshooting a wide range of software and hardware issues. Provides support with moves, adds, and changes (MAC's). Assists faculty, staff, and students with workstation and application support. Fundamental knowledge of Microsoft enterprise environments including Tier 1 Domain administration, Connectwise Automate, Office 365, Microsoft Office Suite, and Macintosh Apple products.

Responsibilities

1. Daily support of End User escalations

2. Monitor Helpdesk ticketing system resolving/escalating End User support in timely manner

3. Asset management and I.T. inventory auditing

4. Hardware break-fix

5. A/V setup for special events and faculty development

6. BYOD support for students including troubleshooting and escalation

7. Network support for BYOD and domain resources

8. Microsoft Office Suite support

9. Support for third party applications and programs

10. Printer support including troubleshooting, remediation and/or escalation with contracted vendors

11. Replacing toner cartridges as needed

12. Support with moves, adds, changes

13. Workstations imaging and deployment

14. User