Practice Manager

Drip Medi Spa is an established, high-volume medical spa known for exceptional patient care, clinical integrity, and elevated client experience. As we continue to grow, we are seeking an experienced Practice Manager to oversee daily operations, lead our team, and ensure systems run smoothly and efficiently.

This role is ideal for a confident, organized leader who thrives in a fast-paced medical spa environment and can operate independently with authority.

Position Overview

The Practice Manager will be responsible for the overall operational success of the practice. This role works closely with ownership to manage staff, optimize systems, enforce policies, and maintain the highest level of professionalism and client experience.

This is a leadership position with real responsibility and decision-making authority.

Key Responsibilities

Operations & Systems

• Oversee all day-to-day operations of the medical spa
• Manage scheduling, patient flow, and office workflows
• Create, implement, and enforce SOPs and operational policies
• Monitor KPIs including booking utilization, cancellations, rebooking, and revenue
• Oversee inventory management and ordering
• Ensure HIPAA compliance and proper documentation

Team Leadership & Management

• Hire, onboard, train, and manage staff
• Conduct performance evaluations and provide coaching
• Address staff issues, attendance, and accountability
• Lead team meetings and support a positive, professional culture
• Enforce standards consistently across all departments

Client Experience

• Oversee front desk operations and client communication standards
• Handle client concerns and escalations professionally
• Support retention, memberships, and loyalty initiatives
• Monitor online reviews and patient feedback

Financial Awareness

• Understand revenue performance and cost controls
• Track payroll, staffing efficiency, and productivity
• Assist with performance-based incentives and reporting

Required Qualifications

• 3+ years of medical spa, aesthetic practice, or healthcare practice management experience
• Proven experience managing staff and daily operations
• Strong leadership, organization, and communication skills
• Experience with scheduling or practice management systems (Zenoti or similar)
• Ability to work independently and make decisions confidently
• Knowledge of HIPAA and healthcare compliance standards

Preferred Qualifications

• Experience in a high-volume medical spa or cosmetic practice
• Familiarity with membership or loyalty platforms
• Strong understanding of KPIs and operational reporting
• Experience implementing systems and improving workflows

Compensation & Benefits

• Salary Range: Competitive and based on experience(Typical range for NJ medical spa practice managers: $75,000–$95,000+)
• Performance-based bonus opportunities
• Paid time off
• Employee service and retail discounts
• Opportunity for growth within an established and respected brand

Qualified candidates should submit:

• Resume
• Brief cover letter outlining relevant management experience

Screening Questions (Required):

• How many years of medical spa or healthcare management experience do you have?
• Which practice management or scheduling systems have you used?
• Are you flexible and able to work full-time on-site in Englewood, NJ.

Job Type: Full-time

Pay: $75, $95,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person