Client Success Representative

Entry-Level Client Success Representative (On-Site)
This is an in-person position. Candidates must be able to commute Monday through Friday.
We are looking for a friendly, reliable, and motivated Customer Service Representative to join our on-site team. In this role, you will be the first point of contact for customers visiting our location, assisting with questions, resolving concerns, and helping them navigate our products and services. Your interactions play a key role in shaping the customer's experience and building long-term loyalty.

A great fit for this position is someone who enjoys working with people, communicates clearly, and is eager to learn. You will work closely with team members and other departments to ensure customer needs are met quickly and professionally.

Key Responsibilities

• Greet and assist customers in-store with questions, needs, and product information.
• Provide accurate details about services, pricing, and company offerings.
• Address customer concerns and resolve issues promptly and professionally.
• Maintain a positive, helpful attitude in all interactions.
• Document customer interactions and updates accurately.
• Follow up with customers when needed to ensure their issue is fully resolved.
• Escalate complex issues to the appropriate department when required.
• Support customers with orders, changes, and cancellations.
• Collect customer feedback and share insights with management.
• Participate in regular training to build product and policy knowledge.
• Work collaboratively with team members to deliver excellent service.
• Track and report common customer questions or concerns.
• Stay up to date on company procedures, promotions, and policies.
• Assist with in-store marketing efforts and communicate promotions to customers.
• Contribute to a positive team culture and offer support to colleagues.

Requirements

• High school diploma or equivalent (some college a plus but not required).
• Previous customer-facing experience is helpful but not mandatory.
• Strong verbal and written communication skills.
• Comfortable learning new systems, tools, and basic customer service software.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.
• Ability to work independently and with a team.
• Reliable, punctual, and able to maintain professionalism under pressure.
• Flexible availability, including occasional weekends or holidays if needed.
• Willingness to participate in ongoing training and skill development.
• Positive attitude and a strong commitment to helping customers.

Skills: knowledge of crm systems,documentation,basic understanding of business operations and customer needs,oral and written communication skills,strong oral and written communication skills,ability to multitask and prioritize effectively,language fluency,customer feedback gathering,multi-tasking,crm systems familiarity,time management skills,analytical and problem-solving abilities,oral communication,customer service representatives,customer service,proficiency in customer service software,ability to multitask and prioritize,conflict resolution,resilience,crm familiarity,customer feedback,bilingual or multilingual abilities,organizational and time management skills,ability to multitask and prioritize effectively under pressure,customer satisfaction and service excellence,bilingualism,interpersonal skills,customer satisfaction commitment,sales support,customer feedback management,proficiency in customer service software and tools,flexible schedule availability,flexibility and adaptability,crm systems,strong interpersonal skills,problem-solving,communication skills,time management,communication,multitasking,strong communication skills,multitasking and prioritization,problem resolution,excellent organizational and time management skills,teamwork and collaboration,excellent organizational skills,customer feedback analysis,strong analytical and problem-solving abilities,strong oral and written communication,positive attitude,team collaboration,problem solving,positive attitude and resilience,customer service and support,flexibility,flexible scheduling,ability to multitask and prioritize under pressure,familiarity with crm systems,adaptability,crm knowledge,organization,teamwork,sales,active listening,organization skills,organizational skills,fluent in multiple languages,resilience in challenging situations,empathy,familiarity with crm systems and practices,collaboration,customer satisfaction,flexibility in schedule availability,written communication,crm systems and practices,customer service software,basic understanding of business operations,ability to multitask,analytical abilities,analytical skills,problem-solving skills,problem-solving abilities,customer service software proficiency,flexibility in schedule,effective communication,prioritization,customer relationship management (crm),strong analytical skills,service excellence,customer service skills,customer service experience