Claims and Risk Consulting Program Manager

• Rolling Meadows, Illinois
• Regional and Branch Operations
• 42101
• $54,000 - $105,500
• Fully Remote Worker

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a highly organized and results-driven Program Manager to join our Gallagher Claims and Risk Consulting team. This role is primarily focused on process management, continuous improvement, and operational excellence. The Gallagher Claims and Risk Consulting Program Manager will be responsible for planning, organizing, and controlling resources and processes to achieve program objectives within scope, time, quality, and budget constraints.

The ideal candidate will have a strong background in performance management, business analysis, and project execution, with the ability to identify and implement productivity improvement initiatives. This role also requires foundational technical knowledge to manage system-related projects and provide actionable recommendations for process reengineering and operational improvements.

How you'll make an impact

Program and Process Management:

• Plan, organize, and control resources and processes to achieve project/program objectives within defined constraints.
• Track and manage issues, actions, and takeaways, such as evaluating and planning for handling legacy applications and aligning legacy deliverables or practices with Gallagher's standards.
• Provide regular status updates and reports to NRC stakeholders to ensure transparency and alignment.

Performance Management and Continuous Improvement:

• Work with leadership and internal teams to identify and execute productivity improvement initiatives.
• Establish and monitor performance metrics to measure program success and identify areas for improvement.
• Analyze and reengineer business processes to enhance efficiency and effectiveness.

Business Analysis and Issue Resolution:

• Act as a liaison for system issues, requirements/enhancements, and training/communication development.
• Collaborate with cross-functional teams to craft and present actionable recommendations for process improvements.
• Support the implementation of solutions to address identified issues and enhance operational performance.

Technical Project/Program Management:

• Provide foundational technical expertise to advise on scope changes, quality assurance, and other technical aspects of projects.
• Manage, execute, and support operational improvement projects across varied business operations.
• Serve as a program subject matter expert (SME) on content, processes, procedures, and systems.

Implementation and Training:

• Collaborate with internal teams to develop and deliver training and communication materials to support program rollouts.
• Ensure proper coordination of tasks and resources to achieve successful implementation of initiatives.

About You

Required: Bachelor's degree and 3 years business operations and/or project management experience required. Strong business acumen. Adept with technology including Microsoft Word, Excel, PowerPoint and Outlook. Strong organizational skills and attention to detail.

Preferred: Insurance industry experience desirable.

Behaviors: Ability to interface successfully with all levels of professionals. Works effectively and cooperatively with others; establishing and maintaining good working relationships. Keeps up with current developments and trends in areas of expertise. Good problem-solving skills.

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion,