Front Desk Agent

Overview
We are seeking a friendly, professional Front Desk Agent to join our hospitality team at the brand new Staybridge Norfolk Airport. The ideal candidate will excel in guest relations, customer service, and daily hotel operations. This role offers an exciting opportunity to be the first point of contact for our guests, ensuring a welcoming and seamless experience. Candidates with hospitality experience, and hotel industry knowledge are highly encouraged to apply. The Front Desk Agent plays a vital role in maintaining guest satisfaction and operational efficiency.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures
• Manage multi-line phone systems with professionalism and courtesy
• Provide exceptional guest services, addressing inquiries and resolving issues promptly
• Handle reservations, cancellations, and modifications accurately using hotel management software
• Maintain accurate records of guest information and billing details
• Uphold phone etiquette standards and ensure clear communication with guests and staff
• Support guest relations by offering local information, amenities, and personalized service
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met efficiently
• Promote hotel services, amenities, and special offers to enhance guest experience

Experience

• Previous experience in hospitality management or front desk operations preferred
• Knowledge of hotel management systems and multi-line phone systems preferred
• Strong customer service background with excellent communication skills
• Experience in resort or hotel environments is advantageous
• Ability to handle night audit responsibilities is a plus

This role is essential in delivering memorable guest experiences through attentive service and operational excellence. We welcome motivated individuals who thrive in dynamic hospitality settings to join our team.

Job Types: Full-time, Part-time

Pay: $ $17.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person