Technical operations Analyst II

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

• SUMMARY
  As the global leader in ATM deployment and management, no one operates more ATMs in more locations than NCR, Cardtronics. Our processing network, service delivery platform, operational expertise and scale advantages are being leveraged for cost-effective expansion into new markets of opportunity through both organic growth and targeted acquisitions. Cardtronics puts a relentless focus on improving the productivity of our ATMs for the benefit of retailers, consumers and financial institutions alike.
  To ensure this high level of productivity, our technical support team maintains extensive and up to date knowledge of NCR, Diebold, Hyosung, Triton, and Genmega ATM's. Our team also must have extensive knowledge of our Postilion processing platform in order to support the millions of transaction that flow through our system. The Technical Support team operates in an ever-changing, fast-paced environment assisting to correct technical and connectivity issues for all Cardtronics ATM's.
  Represents Technical Support Team by providing technical support for Automated Teller Machines (ATM) equipment across the U.S. in a high level capacity.
  As a Technical Operations Analyst II, you will be working with our Field Engineers, Vendors, and Customers on our high profile Managed Service Accounts to resolve technical issues with ATM's (Automated Teller Machines) at every level. This role is essential to the overall goal on improving productivity of our ATM's.
• Job Description

  As a Technical Operations Analyst II, you will be working with our Field Engineers, Vendors, and Customers on our high profile Managed Service Accounts to resolve technical issues with ATM's (Automated Teller Machines) at every level. This role is essential to the overall goal on improving productivity of our ATM's.

  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide technical phone support to Field Engineers, Vendors, Internal/External Customers
  • Able to participate in an after-hours support defined by portfolio needs this can include weekends.
  • Create technical documentation or instructions that clearly convey a process as required to support projects that affect assigned portfolios.
  • Act as a liaison between technical support, operations, ATM Solutions, and NCR GURU teams.
  • Review ATM status on assigned portfolios and remotely resolve issues as required
  • Dispatch and follow up when required on ATM's that cannot be remotely resolved.
  • Communicate with internal and external customers on ATM availability
  • Perform daily Inactivity process and recovery
  • Provide intermediate communications support (LAN, Dial, CDMA).
  • Support any and all projects that affect assigned portfolios
  • Provide  Advanced Functionality ATM support to other operational teams.
  • Understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer (internal and external) in a professional manner.
  • Provide escalation support on any ATM that has extended downtime
  • Provide efficient productivity and superior quality service while working in a fast paced environment.

  SYSTEMS INVOLVED:

  • FiServ Device Manager
  • Webtools
  • Crosstec
  • Core
  • Service Now
  • Genesis (Ventus Portal)
  • Postilion Back Office
  • Microsoft Office
  • ADP Self Service

  SUPERVISORY RESPONSIBILITIES: No

  EDUCATION, EXPERIENCE & REQUIREMENTS:

  • High school diploma or equivalent required.
  • Bachelors degree or technical certifications a plus
  • 2+ years of experience with NCR Full Functions ATM's Required
  • 2+ Years working with all Systems involved a plus
  • Solid independent decision-making skills.
  • Must possess strong problem solving skills.
  • Excellent organizational and time management skills.
  • Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word and Excel.
  • Ability to type a minimum of 30 wpm.
  • Bilingual proficiency in Spanish, a plus.
  • Must be able to successfully pass all applicable background and drug screening tests.
  • Must have excellent communication skills, both written and oral.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.