Night Manager

r supports the Front Office Manager in overseeing the

daily operations of the front office to ensure excellent guest service, efficient processes,

and adherence to hotel policies and standards. This position assists with staffing, training,

and supervising front office team members, resolving guest concerns, and coordinating

with other hotel departments to optimize room occupancy, revenue, and guest

satisfaction.

Essential Duties And Responsibilities

• Assist the Front Office Manager in supervising front desk agents, front office

supervisors, guest service/bell staff, concierge, and PBX operators, including

scheduling, training, coaching, and performance feedback in accordance with

company policies and applicable laws.

• Greet and assist guests in a professional, courteous manner during check-in,

check-out, and throughout their stay.

• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues

are resolved promptly and appropriately.

• Maintain knowledge of front office operations, including the property management

system, cash handling procedures, and room inventory management.

• Support coordination of room assignments, group blocking, and special requests,

ensuring communication with Housekeeping, Engineering, and other departments

as needed.

• Assist in monitoring occupancy levels and applying yield management techniques

to maximize revenue.

• Maintain accurate financial transactions, including handling cash, checks, and

credit card payments in accordance with company policies.

• Help implement and promote programs or initiatives to improve guest satisfaction

and operational efficiency.

• Maintain compliance with all safety, security, and emergency procedures, including

evacuation protocols and first aid response.

• Perform other duties as assigned by the Front Office Manager or hotel leadership.