General Manager

Job Posting: General Manager - Restaurant

Location: Charlotte, NC
Position Type: Full-time
Compensation: Competitive Salary + Benefits

About Us:

We are a dynamic and growing restaurant company committed to providing exceptional food and service to our guests. We believe in creating memorable dining experiences, cultivating a positive work environment, and supporting our team members' growth. We are seeking an experienced and motivated General Manager to join our leadership team and help us continue to deliver outstanding experiences to our patrons.

Position Overview:

As the General Manager, you will be responsible for overseeing the daily operations of the restaurant. This includes managing staff, maintaining high standards of food quality and customer service, driving financial performance, and ensuring a smooth operation of the front-of-house and back-of-house. You will work closely with the owner and other managers to implement strategies that improve service, revenue, and employee satisfaction.

Key Responsibilities:

• Leadership & Staff Management:
• Recruit, train, and develop front-of-house and back-of-house teams.
• Foster a positive and efficient work environment through motivation, coaching, and feedback.
• Ensure all team members are adhering to restaurant policies and procedures.
• Customer Service & Guest Relations:
• Ensure exceptional guest experiences by monitoring service standards, addressing guest concerns, and implementing strategies to exceed customer expectations.
• Handle guest complaints and resolve issues promptly and professionally.
• Operations & Financial Management:
• Manage daily restaurant operations, ensuring that all departments run efficiently.
• Oversee inventory control, ordering, and cost management to ensure profitability.
• Analyze financial reports and KPIs (e.g., sales, labor, food cost) and implement action plans to meet business goals.
• Health & Safety Compliance:
• Ensure all health and safety standards are followed, including food safety, cleanliness, and sanitation practices.
• Maintain compliance with local, state, and federal regulations.
• Marketing & Community Engagement:
• Collaborate with the marketing team to implement promotions, events, and community outreach initiatives.
• Establish relationships with local suppliers, vendors, and community partners to enhance the restaurant's reputation and profitability.

Qualifications:

• Proven experience as a General Manager or in a senior management role within the restaurant or hospitality industry.
• Strong leadership and interpersonal skills with the ability to inspire and manage a team.
• In-depth knowledge of restaurant operations, financial management, and customer service.
• Exceptional communication skills, both verbal and written.
• Ability to work under pressure and handle stressful situations while maintaining a positive attitude.
• Strong problem-solving skills and the ability to make quick, effective decisions.
• Knowledge of health and safety regulations in the food service industry.
• Flexible schedule and willingness to work evenings, weekends, and holidays as required.
• Ability to lift 50lbs, stand for 8-10 hours, bend, stoop, twist

Preferred Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field or length of experience in the restaurant environment that equals the skill level
• Experience with restaurant management software and POS systems.
• Strong understanding of marketing strategies and social media management.

Job Types: Full-time, Part-time

Pay: $75, $85,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training

Work Location: In person