Technical Implementation Manager

About TrueRoll

TrueRoll was founded in 2018 with the goal of improving property tax accuracy by empowering governments with data science and automation. TrueRoll works with more than 80 government offices in 10+ states to help modernize their homestead monitoring processes, improve compliance, return millions of dollars in revenue, and save office staff time. We have achieved the highest recognition in our industry, having been named chair

of an IAAO Standards Committee, and landing on the GovTech's Top 100 list of companies making a difference in government 3 years in a row.

The TrueRoll team is made up of data science PhD's, government property tax professionals, masters in computer science, educators, certified investigators, journalists, and economists with decades of experience working directly with governments to solve difficult administrative challenges.

For additional information on TrueRoll, please visit their website at

Why Come Work With Us?

TrueRoll empowers governments to create fair and efficient property tax processes that strengthen communities.

In a time when home values—and the taxes tied to them—are rapidly increasing, TrueRoll empowers governments to administer tax policies that aid citizens in maintaining sustainably affordable housing. TrueRoll is the first and only solution that helps governments proactively keep tax rolls accurate while identifying both ineligible and unclaimed benefits.

Your work will be critical in making a difference in the communities we live in and care so much about.

TrueRoll is a four-time GovTech Top 100 company and an Inc 5000 company.

Description

The Technical Implementation Manager (TIM) at TrueRoll plays a pivotal role in scaling client acquisition and success through technical excellence in onboarding and integration. TrueRoll's platform powers exemption processing and AI-native document workflows for assessors and related partners — and the TIM ensures that each new implementation translates into a seamless, reliable, and efficient client experience.

This role combines hands-on integration development with strategic onboarding execution. The TIM designs, codes, and manages integrations between TrueRoll and external systems such as client APIs, FTP/SFTP data pipelines, AWS S3, and third-party form solutions like Jotform. By building robust, repeatable workflows and collaborating across Customer Delivery, Product, and Engineering, the TIM helps drive faster onboarding, higher data quality, and scalable partner connectivity — ultimately enabling smoother adoption and long-term client retention.

Responsibilities

Integration Development & Management

• Coordinate and manage the technical steps required to activate client and partner integrations, including setting up and testing permissions, exchanging credentials, validating access, and troubleshooting issues.
• Communicate effectively with clients and internal teams to confirm connectivity, debug blockers, and keep integration work moving forward.
• Create or adjust small scripts, example payloads, and test cases to support integration setup as needed.
• Maintain clear documentation and integration guides to ensure consistency and repeatability.

Implementation & Onboarding Enablement

• Build scalable onboarding frameworks and playbooks that support partner and client integrations — from data ingestion setup to go-live and handoff.
• Collaborate with Product, Engineering and Customer Success teams to feed onboarding feedback into platform enhancements and process improvements.
• Drive process standardization and continuous improvement of integration delivery workflows, with a view toward operational scaling.

Partnership & Technical Collaboration

• Act as the technical lead  and relationship manager for third party integrations.
• Leverage AI-based developer tools (such as Google Gemini, Cursor, Claude Code) to accelerate coding, improve quality and support automation of integration tasks.
• Serve as a bridge between internal teams (Product, Engineering, Customer Success) for integration-centric initiatives, helping translate technical requirements into solutions and vice-versa.

Requirements

• Minimum 3 years in a technical implementation, solutions engineering or integration development role
• Working knowledge of Python and SQL for data handling, scripting, API integrations
• Practical experience with AWS S3 and FTP/SFTP data transfers, RESTful and SOAP APIs, JSON data structures and authentication/authorization flows
• Demonstrated ability to build, deploy and maintain integration pipelines independently
• Strong communication skills: able to clearly articulate technical designs and issues to both technical and non-technical stakeholders
• Ability to thrive in a remote, asynchronous environment
• Ability to adhere to TrueRoll's code of conduct

Preferred qualifications

• Experience in Customer Success or Customer Support
• Experience in a SaaS startup environment

Benefits

• Remote work culture
• Healthcare: 99% premiums paid for employees
• 401(k) available
• PTO: 3 weeks & 4 weeks at 2 year anniversary

Reports to: Director of Customer Delivery

Direct Reports: None

Travel: 10%