Field Technician

Position Summary:

The Field Technician is essential in supporting our clients by handling break/fix support tickets and calls, onsite desktop & server support, & remote project work. This role involves assisting on larger projects as needed, primarily focusing on ensuring the reliability and smooth operation of our clients' desktop environments. The Field Technician helps maintain client satisfaction through prompt and effective resolution of issues.

ABOUT Dataspindle

At Dataspindle, we're not just another IT service provider we're here to raise the bar for this industry. I founded Dataspindle because I saw too many IT companies failing both their employees and their clients. We're here to do better to provide IT services that are more effective for our clients, more rewarding for our team, and more dependable all around.

We believe in an open, friendly workplace where collaboration and accountability go hand in hand. We set high standards, and we expect everyone on our team to meet them. This handbook is your guide to how we operate and what we expect from you. As we grow, some things may evolve, but this will always be our foundation.

Our secret weapon? The "READ CAT" values:

• Responsive – We move fast and get things done.
• Ethical – We do the right thing, even when no one is looking.
• Adaptability – Technology changes, and so do we.
• Dependability – Clients and teammates count on us—we don't let them down.
• Client-Focused – Their success is our success.
• Accountability – We own our work and our results.
• Teamwork – No egos, just collaboration and support.

These aren't just words; they're how we operate, how we win, and how we support each other and our clients. You'll see them in action every day.

Objectives:

· Provide support and troubleshooting for break/fix issues, desktop/server support, and remote work queries.

· View, manage and respond to new helpdesk tickets and tasks assigned to you.

· Configuration/setup of IT hardware and software.

· Participate in larger IT projects, providing support and working with senior technical staff.

· Ensure effective communication with clients and team members to understand their issues and provide timely solutions.

· Maintain documentation of client issues and resolutions for support continuity.

· Effectively utilize and update articles in our documentation system.

· Conduct regular maintenance and updates to ensure the stability and security of customer environments.

· Performs other duties as assigned.

Competencies:

· Strong familiarity with desktop operating systems such as Windows 10/11

· Familiarity with Office 365, Google Workspace and other common cloud services, such as Dropbox, etc.

· Hands-on experience with IT hardware including servers, NAS devices, firewalls, switches, printers, and related infrastructure components.

· Experience with troubleshooting and resolving hardware and software issues.

· Knowledge of network fundamentals, including DHCP, IP addressing, and basic networking.

· Ability to work independently and manage multiple tasks effectively.

· Good communication skills and ability to work with clients who may be under stress or need processes explained to them over the phone.

· Must maintain a valid driver's license, and clean driving record.

· Must maintain a secure work from home environment including camera for zoom.

· Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements

Education & Experience

· Minimum of 2 years of experience in desktop support or related IT support roles.

· High school diploma or equivalent

· Some college preferred

Physical Requirements

· Ability to lift and carry up to 50 lbs of equipment such as servers, UPS units, and monitors.

· Ability to bend, kneel, crawl, and crouch in tight or awkward spaces (e.g., under desks, server racks, or behind equipment).

· Comfortable working in environments such as server rooms, wiring closets, or client office spaces, which may have varying temperatures or noise levels.

Benefits:

· Full medical coverage, with a $1,500 deductible split 50/50 between Dataspindle and the employee. The current employee cost is approximately $340/month

· 15 days of PTO per year (up to 5 unused days can be carried over).

· 5 sick days per year

· Federally recognized holidays observed

· Referral Program: Earn up to $10,000 per client referred to Dataspindle, with no earning limits while employed.

· Discounted IT Equipment & Services: Purchase IT-related equipment and services at company cost through our vendor network for personal use.

· Cell phone allowance

· Career Growth & Advancement: Within 90 days of hire, an Employee Maturity Model will be created, outlining clear career advancement opportunities and compensation increases.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Dataspindle recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume For best consideration, include the job title and source where you found this position in the subject line of your email to careers Already a Dataspindle candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Types: Full-time, Temp-to-hire

Pay: $65, $75,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program

Work Location: Hybrid remote in Hackensack, NJ 07601