Assistant General Manager

Summary of Position:

The Assistant General Manager manages and supervises staff and coordinates the operation of the Dining Room during service periods. The AGM is responsible for front-of-house presentation and serves as liaison between guests and the restaurant.

Duties & Responsibilities:

• Works cooperatively with other management team and Executive Chef and accepts direction from Director of Restaurant Operations
• Responsible for providing the professional, high-class quality guest service ensuring the comfort of guests while in service areas.
• Develop guest relations and, to the greatest extent possible, learning names and recognizing faces while handling requests, comments and complaints.
• Maintain open communication lines with service staff to maximize the passage of such information and deliver fluid service.
• Maintain a regular presence and circulate freely during service periods to invite comments and resolve any little glitches as they occur.
• During the hours of meal service, remains in the dining area; sees to the seating of guests; offers menus; assists waitresses with service; oversees all meal service; and verifies the satisfaction of the guests. Consults with chef regarding any changes to the menu, potential problem areas prior to receiving guests.
• Always be informed and aware of what is being served in order to be ready to answer questions.
• Ensure service staff is aware of what is being served and run through special requirements prior to each meal.
• Coordinates reservations during regular service and also special occasions
• Plan the table setup on the dining floor, striving to accommodate all guest requests.
• Counsels, guides, and instructs assigned personnel in the proper performance of their duties and ensures strict compliance with established appearance standards.
• Monitors appearance of all foods and communicates deviations from standards to Chef
• Assists in the training of staff in accordance with established regulations and procedures.
• Verifies that all dining areas are properly set with clean linen, silver, glassware, etc.
• Before each shift organizes the workstations and ensures that the staff is aware of their duties and responsibilities. Verifies that staff presents the best possible personal appearance.
• Coordinates and manages timing of service and event flow with back of the house and guests
• Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures during assigned shifts
• Assist in the planning and carrying out restaurant marketing, advertising and promotional activities and campaigns.
• Performs other duties as assigned to assist the restaurant in obtaining and maintaining its mission

Qualifications:

• Have in-depth knowledge of service and food and beverage,
• Possess excellent basic math skills and have the ability to operate POS system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Must have the stamina to work 50 to 60 hours per week.