Business Analyst - CEX Unity Programme
Zoo Grips
- Birmingham, England, United Kingdom
- Birmingham, England, United Kingdom
About
Umbrella Pay Rate: £34.56 per hour.
The Opportunity Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.
Key Responsibilities
Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams).
Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (the company’s business process management tool).
Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
Identify duplication, inefficiencies, and improvement opportunities.
Clarify responsibilities and accountabilities for tasks, activities, signoffs and decisions within each process.
Identify and document hand-offs and interactions between teams across processes.
Support the development of RACI documents, operating model artefacts Дон\Н and change impact assessments.
Contribute to the detailed organisation design and transition planning for CEX Unity.
Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.
Skills And Experience Required
Proven experience in business analysis and process mapping (e.g., Visio, Lucidchart).
Workshop facilitation.
Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
Delivery-focused mindset with experience in transformation programmes.
Comfortable working in ambiguous and evolving environments.
Experience in automotive, digital, or customer experience domains is a plus.
Desirable Attributes
Collaborative and proactive.
Able to work independently and manage multiple priorities.
Strong written and verbal communication skills.
Familiarity with organisation design and change management principles.
Seniority level Entry level
Employment type Contract
Job function Consulting
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Languages
- English
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