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Network Technician
Houston Networks
- Houston, Texas, United States
- Houston, Texas, United States
About
*Company:* First IT Solutions
*Position Type:* Full-Time/Contract
*About Us:* First IT Solutions is a growing Managed Services Provider (MSP) dedicated to delivering top-tier IT solutions to our clients. Our team is passionate about technology and committed to providing exceptional service to help businesses achieve their goals. We are seeking a highly motivated Entry-Level IT Network Technician to join our team.
*Job Description:* As an Entry-Level IT Network Technician at First IT Solutions, you will play a crucial role in delivering outstanding IT support to our clients. This position requires a proactive individual with the ability to handle fast-paced and high-stress situations efficiently. You will be responsible for providing on-site and remote technical support, ensuring timely resolution of IT issues, and maintaining a high level of customer satisfaction.
*Key Responsibilities:*
* Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
* Troubleshoot and resolve hardware, software, and network problems efficiently.
* Maintain accurate documentation of client interactions, issues, and resolutions.
* Collaborate with team members to provide comprehensive support and solutions.
* Manage time effectively to meet deadlines and handle multiple tasks simultaneously.
* Drive to client locations regularly, maintaining reliable transportation for on-site support.
* Provisioning and system set up for new hires.
* Prioritize incidents and service requests according to defined processes to meet defined SLAs.
* Use remote tools and diagnostic utilities to aid in resolving support requests.
* Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
* Installing and configuring hardware and software components throughout various network infrastructure devices.
* Install antivirus software and ensure virus definitions are up to date.
* Server administration via Active Directory, File & Print services, DNS, DHCP.
* Network firewall and switch administration and maintenance.
* Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
* Establishing good relationships with all departments and colleagues.
* Ensuring company safety and security standards are met.
*Qualifications:*
* Technical degree in Information Technology, Computer Science, or a related field (or equivalent experience).
* Working knowledge of computer systems, networks, and troubleshooting techniques.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Excellent time management skills and the ability to prioritize tasks effectively.
* Friendly demeanor with a positive, can-do attitude.
* Ability to handle fast-paced and high-stress situations with composure.
*Required Skills:*
* Experience with Windows operating systems.
* Familiarity with common IT tools and software.
* Knowledge of Microsoft 365 and other common cloud-based platforms and services.
* Proven experience with ConnectWise or similar professional services automation tool.
* Proficiency in managing service tickets in structured environment.
* Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.)
* Experience with configuring and troubleshooting routers, switches, firewalls and other network devices.
*Soft Skills*:
* Excellent communication skills and customer service skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team.
* Ability to manage time effectively and prioritize tasks.
*\*\*Please note this is a 1099 Independent Contractor role \*\**
Job Types: Full-time, Contract
Pay: $32.00 per hour
Experience:
* Network support: 1 year (Required)
* ConnectWise: 1 year (Required)
Work Location: In person
Languages
- English
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