- +1
- United Kingdom
About
We are looking for a proactive and dynamic Service Manager to lead and support an engineering team. Based in London, this hands-on leadership role is crucial to ensuring the delivery of high-quality service, operational excellence, and outstanding client satisfaction across field installation services.
As the primary point of contact for the mobile engineering team, you will manage a dispersed workforce, respond to real-time operational challenges, and uphold technical standards and team performance during non-standard hours.
Supervise and support field-based engineers across client sites.
Provide immediate assistance for site issues and engineer queries, including reactive attendance as needed.
Monitor engineer punctuality, conduct, and the presentation of both personnel and vehicles.
Enforce site health & safety standards for all engineers and subcontractors.
Prevent repeat visits by ensuring technical oversight and quality control.
Maintain clear and effective communication between field and office teams.
Conduct client site visits pre- and post-installation to assess satisfaction and resolve concerns.
Manage and document service complaints, corrective actions, and quality improvements.
Conduct site audits and performance evaluations aligned with internal KPIs.
Deliver feedback and formal performance reviews to engineering staff.
Promote team wellbeing through regular check-ins and support.
Facilitate technical and procedural training across departments.
Address and reduce NCRs (non-conformance reports) through root-cause analysis and resolution.
Collaborate with senior service managers on strategic operational improvements.
Provide input on hiring decisions, disciplinary actions, and team structure changes.
Represent the engineering team in cross-departmental meetings and communications.
Participate in supplier visits, technical training, and one-to-one progress reviews.
Report equipment or installation issues to relevant teams swiftly.
Offer continuous feedback on process improvements and quality standards.
Demonstrated experience managing mobile or field-based engineering teams.
Technical knowledge of CCTV, telematics, or vehicle electrical systems.
Flexible and responsive approach to shift and resource planning.
Strong communication skills (written and verbal).
Ability to work independently and make confident, real-time decisions.
Background in the bus/coach or transport industry.
Familiarity with Timespace DVRs, Streamax systems, Robustel routers, or similar technologies.
Sound understanding of health & safety practices for mobile engineers.
TITL1_UKTJ
Work experience
- Mobile Engineering
Languages
- English