Epic Application Analyst

Dept.: Clinical Systems and Informatics (CSI), QRP

Number of Positions: Multiple positions

Posting ID: 2069

Status: Permanent Full-Time

Role Level: Professional Group

Applications Analyst: PG 09 ($39.39hr- $ 49.29hr)

Clinical Applications Analyst: PG 10 ($42.77hr -$53.44hr)

Rate commensurate with experience

Hours of Work: Business Hours, 37.5 hrs/wk.

Posted: March

Internal Deadline: April 8-2025

About Trillium Health Partners (THP)

Trillium Health Partners (THP) is a leading hospital known for its commitment to patient-centered care, innovation, and excellence. Operating across three main sites—Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre—THP provides a full range of acute and specialized community-based services.

THP is dedicated to transforming healthcare by leveraging technology, data, and integrated systems. As part of this mission, Epic is at the core of our digital health strategy , supporting high-quality patient care, clinical best practices, and streamlined workflows.

Employees in roles conducive to remote work will have flexibility under the Flex First program , with the expectation of on-site presence as needed . Employees must be available to return to the workplace within 24 hours’ notice ; therefore, remote work outside the province or country is not permitted.

Why Join THP?

• Be part of a leading digital health transformation using Epic.
• Work in a flexible hybrid environment with a dynamic team.
• Gain hands-on experience in a high-impact healthcare setting .

The Position

As Trillium and Clinical Systems and Informatics (CSI) continue to expand, the Epic Applications Analyst will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS) . This highly motivated individual will apply their technical expertise and current Epic certification to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners.

Reporting to the Manager, CSI Applications , or Manager, Epic Connect , the Epic Applications Analyst will be responsible for working closely with clinical teams to understand operational workflows , configuring Epic applications accordingly, and ensuring these workflows align with organizational objectives. This role involves collaborating with both technical and non-technical teams to drive system improvements, resolve issues, and support the effective use of Epic applications across the hospital.

Key Responsibilities

Epic System Support & Optimization

• Design, build, test, and implement Epic applications in alignment with hospital workflows.
• Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions.
• Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.
• Continuously evaluate new features and releases to enhance system functionality and user experience.
• Act as a secondary support contact for application end-users.

Collaboration with Clinical Teams & Business Partners

• Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements.
• Collaborate with the training team to develop training content and tip sheets to support end-users.
• Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones.
• Identify cross-application issues and work with relevant teams to resolve them.

Project Implementation

• Assist in customizing, testing, and deploying new Epic features and updates.

Certification & On-Call Support

• Achieve certification in the vendor’s application.
• Participate in an on-call rotation and be available for extended hours as required.

Other Duties as Assigned

Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities.

Required Qualifications

To be eligible for this role, applicants must hold active certification in at least one of the following Epic applications:

• ASAP
• EpicCare Ambulatory
• EpicCare Inpatient Clinical Documentation
• EpicCare Inpatient Procedure Orders
• Grand Central
• MyChart
• Prelude
• Radiant
• Security

Candidates who do not have one of these certifications will not be considered .

Experience & Skills

• Minimum two years of hospital clinical and/or hospital information systems experience .
• Strong background in EHR support, implementation, and optimization .
• Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues .
• Excellent interpersonal, communication, and conflict-resolution skills.
• Commitment to patient and staff safety in a healthcare environment.
• Ability to work effectively in a fast-paced, collaborative setting .
• ITIL Certification (for service management and process improvement) is an asset.
• ServiceNow Experience (for IT service and incident management) is an asset.

Clinical Applications Analyst Requirements (PG 10 Pay Band)

• Minimum two years of hospital experience with direct patient care responsibilities .
• Current registration in good standing with a Regulated Health Professions College .

Internal candidates who believe they possess the necessary qualifications and experience for this position are encouraged to apply.

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto. Our Mission: A New Kind of Health Care for a Healthier Community Our Values: Compassion, Excellence, Courage Our Goals: Quality, Access, Sustainability Our Enablers: People, Education, Innovation, Research

• Job Identification 2069
• Job Category Enabling
• Job Schedule Full time