About
Responsibilities:
- Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit.
- Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys.
- Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
- Handle or assist in the resolution of customer service issues.
- Ensure a high level of customer service is maintained at or above the area goals.
- Coach all staff and empower staff to engage in problem resolution and customer relations.
- Be active in attending/hosting outside sales meetings or events to promote the company and branch location.
- Continue to increase the market penetration of the branch and increase revenue.
- Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives.
- Actively participate in the training, coaching, and mentoring of all Branch staff.
- Complete performance reviews with all Branch staff discuss strengths and development opportunities.
- Hold weekly staff meetings to keep employees motivated and informed of business operations.
- Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge.
- Maintain an environment of positive employee relations.
- Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
- Shift hours may vary depending upon business need.
- High school diploma or general equivalency diploma required. Associates Degree preferred.
- Previous management experience in a fast-paced environment.
- Experience in car rental, hospitality, or tourism a plus.
- Result orientation with demonstrated history of success.
- Demonstrated ability to direct and motivate teams.
- Proficiency in Technology.
- Financial and business acumen.
- Customer service resolution practices.
- Excellent communication techniques.
- Sales Management/Coaching ability.
- Labor & Employment laws.
- Operations Management.
- Project Management.
- Analysis and report modeling understanding.
- Highly organized.
- Ability to interface with multi-faceted, cross-functional teams.
- Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
- Strong Time Management skills.
- Customer service aptitude - Ability to address and resolve customer service issues.
- Flexible and able to adapt to changes.
- Excellent oral and written communication skills.
Languages
- English
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