Front Desk Agent

Aspen Suites Hotel Downtown Anchorage - Opening Early January 2026

Be a part of something NEW in Downtown Anchorage Aspen Suites Hotel Anchorage is preparing to open its doors, and we are building our opening team of friendly, energetic, guest-focused professionals. If you enjoy problem-solving, creating memorable guest experiences, and being the warm welcome that sets the tone for a traveler's stay — we want to meet you.

Front Desk Agent

Position Purpose:

As a Front Desk Agent, you are the first impression of our hotel. You'll welcome and register guests, assist throughout their stay, process payments and check-outs, answer questions, and ensure every guest feels taken care of from the moment they arrive to the moment they depart. This role requires friendliness, attentiveness, and the ability to think quickly and calmly when challenges arise.

The Benefits of Being Part of OUR Team:

• Medical, Dental and Vision coverage

• Life Insurance

• Paid personal time off

• Leadership and Management Training Programs

• 401K Retirement Plan

• A PATH for your future

• Discounted room rates

• A FUN PLACE TO WORK

• Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

ESSENTIAL FUNCTIONS

Guest Service & Check-In

• Greet guests with professionalism and genuine hospitality
• Register guests in the system, confirm details, assign rooms, and issue room keys
• Offer upgrades, promote hotel amenities, answer questions, and assist throughout their stay

Front Desk Operations

• Process check-outs, charges, payments, vouchers, and credits
• Maintain accurate guest folios and