Service Advisor

AutoSavvy is one of the largest and fastest growing automotive dealers in the country, and we are looking for talented individuals who can help us accomplish our lofty goals. We currently have 20+ stores located in 11 different states and we are just getting started. AutoSavvy truly has a unique and distinct advantage in delivering value and savings for our customers, really, we're not just saying that. Join our team and help make car buying an ecstatic, satisfactory experience

Service Advisor

The primary liaison between customers and the service department, responsible for understanding vehicle concerns, recommending maintenance and repairs, preparing service estimates, and ensuring clear communication throughout the repair process to deliver a positive customer experience.

Schedule:
•    Monday – Friday only
•    8:00 AM – 5:00 PM  

Service Advisor Job Duties & Responsibilities:
•    Extend a professional and welcoming greeting to every customer immediately 
•    Verify all customer information including email and cell phone with every customer 
•    Gather all necessary vehicle information correctly and record accurately 
•    Identify customers primary concern and accurately document everything needed to ensure vehicle will be fixed right the first time 
•    Write a detailed repair order for each customer given their needs 
•    Perform visual walk around of the vehicle making any note of vehicle condition 
•    Work with and assist automotive technicians on repair orders 
•    Create and maintain great customer relationships that foster repeat and referral business 
•    Perform clear and consistent communication with every customer 
•    Handle all customer concerns immediately with a fair resolution for the customer and the dealership 
•    Maintain a high level of customer satisfaction scores 
•    Give fair and competitive price quotes along with detailed documentation 
•    Follow all factory guidelines for warranty coverage 
•    Adhere to all company policies and standards 
•    Work as a team player 
•    Maintain a clean and organized work area 
•    Apply a high standard of employee conduct including reliability, promptness, appearance and professional behavior 
•    Follow every step to the service repair process 
•    Open to continuous training and learning is a must 
•    Additional duties assigned 

Benefits:
•    Medical, Dental, and Vision insurance 
•    HSA Match 
•    Pharmacy Discount Programs 
•    Employer paid Life Insurance 
•    Pet Insurance 
•    Employee Assistance Program 
•    Free Mental Health Sessions
•    Retirement Plan with Matching 
•    Gym Discount 
•    Paid Holidays 
•    One of the best Paid Time Off policies in the industry 
•    Employee Vehicle Purchase Program

Required Skills & Abilities:
•    Adaptability to changes in work requirements or project assignments 
•    Ability to meet multiple deadlines in a demanding environment 
•    Must be polite, professional, and presentable, with strong communication 
•    Must have attention to detail and problem solving abilities 
•    Thirst for career development and continuous learning 
•    Proven professional track record 
•    Outgoing and energetic 
•    Team Oriented 
•    Self starter 

Education & Experience:
•    CDK experience required
•    Have an overall knowledge of automobiles and repair type work 
•    At least one year of automotive retail advisor/consultant experience preferred 

Physical Requirements:
•    The physical demands described within are representative of those that must be met by an employee to successfully perform. the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    This job position is designated as a safety sensitive position.
•    Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
•    Must be able to carry and transport up to 25 pounds up to 60 feet.
•    Requires sitting for extended periods of time. 
•    Requires standing for periods of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
•    Requires excellent visual acuity and manual dexterity. Must be able to type for extended periods of time.
•    Requires being able to hear and speak with others in-person or on the phone. 

All offers are contingent upon the successful passing a background check, having a valid drivers license, and acceptable motor vehicle report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.