Front Desk Agent

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Duties

• Greet guests warmly upon arrival and assist with the check-in process.
• Handle guest inquiries, requests, and complaints in a courteous and efficient manner.
• Manage reservations, cancellations, and modifications using our booking system.
• Maintain an organized front desk area, ensuring all materials are up-to-date and accessible.
• Process payments accurately and maintain financial records as required.
• Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly.
• Utilize computer systems for scheduling, record keeping, and customer support.
• Regularly inspect common areas to ensure they meet the club's cleanliness and safety standards.
• Restock supplies and communicate maintenance needs to appropriate staff.
• Proactively check in with guests to ensure they are enjoying their visit.
• Address any feedback or issues to enhance their experience.
• Coordinate with other staff to deliver seamless service

Skills

• Strong time management skills to prioritize tasks effectively.
• Experience in a similar customer-facing role is preferred.
• Excellent typing skills with attention to detail for accurate data entry.
• Exceptional customer support skills with a friendly demeanor.
• Ensure the front desk area and lobby are clean, organized, and visually appealing.

Working Conditions:

• Must be available to work flexible hours, including weekends and holidays.

Job Type: Part-time

Pay: $ $19.00 per hour

Ability to Commute:

• Verona, NJ Required)

Work Location: In person