Program Coordinator/Family Service Coordinator

Overview
Join our dynamic team as a Program Coordinator/Family Service Coordinator and become a vital catalyst for positive change in the lives of individuals with developmental disabilities and their families. In this energetic role, you will lead program development, coordinate services, and foster meaningful relationships to ensure families receive comprehensive support. Your passion for social work and dedication to empowering others will drive the success of our programs and enhance community well-being. This paid position offers an exciting opportunity to make a tangible difference while honing your management and program development skills.

Duties

Position Summary:
The Program Coordinator is responsible for inter agency operation coordination of the Outpatient Mental Health Clinic (OMHC), Psychiatric Rehabilitation Program (PRP), and Addiction Services in compliance with Maryland state regulations and CARF accreditation standards. The Program Coordinator works collaboratively with clinical and administrative staff to ensure optimal program functionality and compliance with regulatory standards.

Essential Functions

Program Operations & Compliance

• Coordinate daily operations of the OMHC, PRP, and Addiction Services to ensure compliance with Maryland licensing regulations and CARF accreditation standards.
• Support schedululing of groups, workshops, staff assignments, and coverage.
• Conduct regular quality assurance reviews, internal audits, and chart reviews to ensure adherence to clinical and administrative requirements.
• Monitor and support program performance, productivity expectations, case distributions, ensuring compliance with treatment plans, documentation timelines, and outcome measures.
• Maintain up-to-date knowledge of federal, state, and local regulations affecting behavioral health services.
• Maintain communiation with leadership, therapist, PRP staff, and front office team.

Staff Supervision & Scheduling

• Provide coordination and support to clinical, rehabilitation, and administrative staff, ensuring adherence to performance expectations and best practices.
• Assist with training new staff members to align with program goals and regulatory requirements.
• Assist with onboarding program staff and facilitating staff orientation
• Facilitate regular staff meetings to address program updates, challenges, and operational needs.
• Support clinical supervision and professional development initiatives for staff.

Client Services & Program Development

• Monitor client engagement and service delivery to ensure high-quality, person-centered care.
• Coordinate referrals and transitions between programs to support integrated behavioral health care.
• Oversee and complete consumer intake process

Outreach & Community Engagement

• Market PRP, OMHC, SUD, IOP, programs to establish community partnerships and referrals
• Manage marketing and outreach to the community.
• Develop and maintain relationships with community organizations, referral sources, and stakeholders to promote PRP services.
• Conduct outreach activities to increase awareness of psychiatric rehabilitation services and engage potential consumers.
• Collaborate with external agencies to enhance service coordination and resource referrals for consumers.
• Participate in marketing and networking efforts to support program growth and consumer engagement.
• Manage the front office referral line phone calls and website referral system inquiries
• Facilitate an immediate response by each caller's requests/inquiries to respective programs.
• Oversee and ensure individuals are linked to community resources and peer supports to promote community integration.

FAMILY SERVICE COORDINATOR LEAD ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required (other duties may be assigned):

Direct Consumer Services

• Provide PRP rehabilitation services to a caseload of up to 12 consumers.
• Conduct required IRP-based skill-building contacts (6 monthly for adults, 4 for minors).
• Provide services onsite, in-home, in community, or via telehealth when appropriate.

Skills Training & Support Areas

• Emotional regulation and coping skills.
• Social skills and effective communication.
• ADLs, organization, and time management skills.
• Community integration and resource navigation.
• Education and employment readiness.
• Healthy routines, self-care, and life skills development.

Documentation

• Complete PRP notes within 24–48 hours based on IRP goals.
• Assist consumers with updating IRPs based on progress and changing needs.
• Document missed appointments and outreach attempts.

Care Coordination

• Collaborate with therapists, psychiatrists, schools, probation, family, and community supports.
• Participate in treatment team meetings.
• Support re-engagement efforts for consumers who miss appointments.

Skills

• Proven management experience with the ability to lead teams effectively in a fast-paced environment
• Strong background in program development and program management within social services or related fields
• Experience working directly with people with developmental disabilities or behavioral health challenges
• Excellent relationship management skills to engage families, community partners, and internal teams
• Solid administrative skills including record keeping, reporting, budgeting, and scheduling
• Supervisory experience demonstrating the ability to motivate staff and oversee daily operations
• Knowledge of social work principles, behavioral health practices, and best practices for supporting individuals with disabilities

Requirements:

Required Knowledge, Skills & Abilities

• Knowledge of Maryland COMAR regulations for PRP and OMHC.
• Understanding of CARF accreditation standards.
• Ability to manage caseload while supporting program operations.
• Strong verbal, written, and organizational skills.
• Proficiency in EMR systems and Microsoft Office.
• Knowledge of trauma-informed, person-centered practices.
• Ability to work independently and collaboratively within a multidisciplinary team.

Minimum Qualifications

• Bachelor's degree in Human Services, Psychology, Social Work, or related field (Master's preferred).
• 1–3 years of experience in PRP, behavioral health, case management, or program coordination.
• Valid driver's license and reliable transportation for community visits.
• Must meet Maryland background and credentialing requirements.

COMPLIANCE

• Must be 18 years or older
• Once hired, must complete 40 hours specialized PRP training before servicing clients independently and an additional 20 hours direct supervision if rendering services to minors
• Current first aid and CPR certification
• Ability to follow RMBHS Center practice guidelines and policies
• Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
• Promote and comply with RMBHS's policies on diversity and equality both in the delivery of services and treatment of others.
• Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provision of the HIPPA regulations and all related rules and regulations.
• Comply with the RMBHS's protocols on the appropriate use of telephone, email, and internet facilities.
• Comply with the principles of risk management in relation to individual and corporate responsibilities.
• Comply with RMBHS's policies on diversity and equality both in the delivery of services and treatment of others.

PHYSICAL DEMANDS

• Ability to sit for several hours
• Ability to frequently utilize the computer and other office technology
• Occasional standing and walking throughout shift
• Ability to travel to various program locations
• Ability to work evenings and some weekends

REQUIRED EDUCATION/EXPERIENCE

• At least 2 years of direct care experience working with emotionally disturbed youth, adults and/or families; addictions experience is a plus
• A self-starter with excellent client centered and organized approach to client care
• Excellent organizational skills with an attention to detail
• Desire to work with a small member team of passionate client-centered professionals
• High level of integrity, patience, compassion, and care
• Problem solver and strong team-player
• Professionalism in dealing with client related pressure, unpredictability, and sensitive situations
• Superb organizational skills and ability to guide, direct, or influence people
• Excellent written and oral communication skills

Embark on a rewarding career where your leadership fuels impactful programs that empower families and strengthen communities. We are committed to fostering an inclusive environment that values your expertise and dedication. Join us in making a meaningful difference today

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Baltimore, MD 21234