Linux Support Specialist

Job Description:

Join TechPro, Inc., a rapidly growing IT solutions provider, where your Linux expertise will support mission-critical systems across our hosted infrastructure and client environments.

Why Work Here:

At TechPro, we believe great work starts with a great team. You'll work hands-on with technologies like VMware, Hyper-V, and Asterisk-based VOIP stacks, while supporting a wide range of business clients. We value innovation, accountability, and professional growth — and we're committed to helping our employees sharpen their skills in a fast-paced, collaborative environment.

About the Role

TechPro, Inc. is seeking a
Linux-focused Support Specialist
with strong troubleshooting abilities, solid experience managing Linux servers, and a working understanding of Windows systems. The majority of your work will revolve around Linux infrastructure, but you'll also assist with Windows server/desktop issues when needed.

What You'll Do

Linux Responsibilities:

· Troubleshoot and resolve issues on Linux servers including services, networking, storage, performance, and systemd operations.

· Manage and maintain Debian/Ubuntu/CentOS-based environments, including updates, package management, kernel patches, and service configurations.

· Work with virtualization platforms (VMware, Hyper-V, LXD, KVM/QEMU) hosting Linux guests.

· Diagnose and resolve SSH, firewall, routing, VLAN, and TCP/IP-level problems.

· Maintain and troubleshoot hosted applications and services running on Linux (Nginx, Apache, MariaDB/MySQL, PHP-FPM, mail services, etc.).

· Assist with monitoring systems, logs, and metrics to identify issues before they cause downtime.

· Support Asterisk/FreePBX/VOIP-related Linux systems (experience preferred, but not required).

· Participate in maintaining infrastructure automation, scripting, and configuration improvements.

Windows Responsibilities:

· Provide support for Windows Server and Windows desktops as needed.

· Troubleshoot Active Directory basics (logins, permissions, DNS entries, user/group issues).

· Resolve common workstation problems: profile issues, printers, Windows updates, software installs, driver conflicts, login errors.

· Assist with basic server roles such as DNS, DHCP, File Services, and share/NTFS permissions.

· Troubleshoot network connectivity issues on Windows machines (NIC resets, Winsock corruption, SMB access issues, mapped drive failures).

General Technical Responsibilities

· Diagnose hardware, software, and network issues across varied client environments.

· Assist in maintaining both hosted and on-prem infrastructure systems.

· Perform occasional on-site visits to customer locations (personal vehicle may be required).

· Work tickets and be available for occasional overtime, evenings, or weekends as needed.

· Provide clear written documentation for support actions and customer communication.

What We're Looking For

· Strong hands-on Linux experience (Ubuntu/Debian/CentOS or similar).

· Solid understanding of Windows Server and Windows desktop OS.

· Familiarity with core networking concepts (TCP/IP, VLANs, routing fundamentals).

· Ability to quickly analyze issues, think critically, and solve problems effectively.

· Strong written communication skills for documentation and customer updates. Reliable, punctual, and professional.

· Valid driver's license with a good driving record.

· Must pass drug screen and background check.

· Must be able to obtain a conceal carry permit.

· Must be located near Venice, FL.

Job Type:

Full-time

Linux:
4 years (Required)

Windows Server/Desktop:
2 years (Required)

Asterisk/VOIP: Preferred but not required