Program Manager, Family Solutions Center

Title: Program Manager, FSC

Department: Program

Reports To: Associante Director, FSC

Employment Status: Regular; Full-Time

Reg. Hours Worked: 40 hrs/wk; Exempt

**This is a Temporary Assignment: **

TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a "fill-in" basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee's assignment is extended. An employee's status only will change if the employee is advised of such a change, in writing, by USHS's HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all tim

JOB SUMMARY:

The Family Solutions Center Program Manager, (Program Manager, FSC) will manage and provide support to the FSC team. He/she will provide ongoing training to the FSC staff and facilitate team meetings. The Program Manager, FSC assigned to direct contracts will perform all the duties as indicated in that contract and by the assigned supervisor.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

• Provide direct supervision to the FSC team at one of our office locations and conducts performance appraisals
• Facilitate the usage of a universal assessment tool to determine vulnerability, assisting individuals with collecting documents necessary for housing, and providing linkage to ongoing supportive services.
• Ensure consistent targeting of services and processes.
• Complete reports and documentation as required by Union Station Homeless Services and program funders.
• Oversee FSC staff in assisting each family or individual to develop a focused Housing and Services Plan (HSP).
• Oversee provision of Rapid Rehousing Services and Financial Assistance Administration Activities available under the different contracts.
• Ensure the safety of all family members as well as prioritized health, supportive service and educational needs.
• Determine if there is a need for Adult Protective Services or DCFS and take any action required by State Law.
• Ensure follow-up contact with each individual takes place to support progress toward housing and track housing retention.
• Establish and maintain effective working relationships with partner agencies, housing providers, and related resources.
• Monitor program data, documentation of services, and progress toward outcomes.
• Provide case management services as needed to families that are enrolled in the program. Complete housing plans, refer to other homeless agencies, and conduct housing inspections.
• Manage client complaints and grievances submitted during program enrollment.
• Oversee shelter program and coordinate with shelter staff and supervisor.
• Other duties as assigned

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

• Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
• Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
• See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
• Ability to interact with other employees, residents, customers and members of the public.
• Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
• Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data.
• Ability to respond effectively to sensitive inquiries or complaints.
• May require exposure to blood borne pathogens and infectious agents.
• Requires use a computer keyboard for substantial periods of time.
• Travel to off-site meetings and evening appointments.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of housing resources in Service Planning Area 3 (San Gabriel Valley) preferred. Resources can include crisis housing and permanent housing throughout Los Angeles County.
• Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care, Rapid Re-Housing and others.
• Current knowledge of best practice models, including: Housing First, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.
• Understanding of case management practices and ability to accurately and clearly document case notes.
• Ability to communicate effectively both verbally and in writing.
• Ability to manage time effectively.
• Ability to accurately enter client data and progress notes in HMIS Homeless Management Information System, and run program management reports.
• Proficient in use of laptop computer and Microsoft Windows, Office software programs (Word, Excel, PowerPoint) and Homeless Management Information System (HMIS).
• Creative problem-solving skills
• Possess valid California driver's license and properly registered vehicle.

EDUCATION, TRAINING AND EXPERIENCE:

• Master's Degree in Social Work (MSW) or equivalent clinical degree required
• Three years of experience in social services required.
• Experience assisting low and very-low income individuals access affordable housing.
• Experience working with homeless individuals or families preferred.
• Bilingual: Desirable, but not required.

Union Station Homeless Services is an Equal Opportunity Employer

Monday-Friday 9:00am-5:30pm
40/week, (TEMPORARY) Full Time, Exempt