Assistant General Manager-9619

To assist the General Manager in managing the daily operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs and systems; federal, state and local laws and ethical business practices.  To participate in the achievement of store objectives.  To assist in interviewing, recommending, selecting and training Shift Managers and Crew Members in the restaurant.  To participate in creating and maintaining an environment and culture of engaged employees.  The AGM must also be able to work and communicate effectively with store team, including the General Manager, other Restaurant Managers, Shift Managers and Crew Members.

The AGM must be able to perform each essential function satisfactorily.  The Company will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the Company an undue hardship.

The AGM must be able to perform each of the following essential functions:

In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated.  The actual results as well as the methods and processes used to obtain the results should be assessed.  It is also appropriate to consider the leadership, management and subordinate development as you measure the attainment of each of the accountabilities.  The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market.

1.  Trains, monitors and reinforces food safety procedures to Shift Managers, Crew Members, and Trainees.  Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.

2.  Works with restaurant management team to meet sales goals versus budget and prior year, including participation in local store marketing programs.  Assists in development and execution of sales building plans.  Executes appropriate plans to resolve unfavorable trends and enhance sales.

Service Times Late night sales $

Pick Up Window % Kids Meals

3.  Manages food, labor and paper costs and other controllable expenses.  Works with restaurant management team to address profit variances and maximize profit results.

4.  Executes Company policies and procedures for the control of cash, property, product and equipment.  Monitors inventory levels to ensure product availability and orders product.  Manages and maintains safe working conditions.  Ensures execution of preventive maintenance.

5.  Ensures "Dave's Way" certification is maintained through the execution of Quality, Service, Cleanliness and "Customer Courtesy" standards on assigned work shifts, including the monitoring of food product quality.  Manages, directs, and monitors Shift Managers and Crew Members to achieve QSC goals and to support total store "Service Excellence" on assigned shifts.  Ensures "Customer Courtesy" policies/procedures are properly executed.

6.  Executes the restaurant's Human Resources programs for crew employees.  Manages crew employees in a manner that maximizes retention.  Assists the GM to achieve proper crew staffing levels.  Creates and executes recruiting plan, including sourcing, interviewing, recommending, selecting, and orientating employees.  Works with GM and Human Resources to ensure the Speak Out Program is effectively executed.

7.  Provides proper training for Shift Managers and Crew Members through established systems and follows through to ensure compliance with Company standards.

8.  Ensures proper execution of and compliance with Company policies and procedures on assigned shifts.  Works with GM to establish store priorities.  Develops and executes store plans.  Anticipates and identifies problems and initiates appropriate corrective action.

9.  Performs other job-related duties as may be assigned or required.

This accountability should be left blank unless a specific program, activity, or contribution resulted which is not addressed by a previous accountability.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associates degree and 1 year of line operations experience in the restaurant industry; or equivalent combination of education and experience.

In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the AGM must perform managerial duties on site, in accordance with customary scheduling requirements for this position (including ability to work many different shifts and a minimum 50 hour workweek).  The position frequently requires working at a fast pace and may involve exposure to noise, heat, cold or other elements.  It is also necessary to use a headset to take orders, take direction or give direction.  AGM's may be required to