Manager / Supervisor

About Chocolate Secrets

Chocolate Secrets is an upscale dessert lounge and boutique café offering handcrafted chocolates, pastries, gourmet coffee, wine, and a refined jazz-night dining experience. Our environment blends boutique hospitality, artistry, and warm service in a space where guests feel welcomed, valued, and delighted.

We are seeking a polished, service-driven Manager / Supervisor who brings leadership, consistency, and an elevated sense of hospitality to the front-of-house team.

Position Overview

The Manager / Supervisor oversees daily front-of-house operations, ensuring exceptional guest service, smooth team coordination, and a consistently warm, upscale environment. This role is ideal for a leader who thrives in boutique hospitality, understands service flow, and can guide a team with professionalism, clarity, and calm under pressure.

Key Responsibilities Guest Experience & Service Quality

• Maintain an elevated, warm, boutique service standard during café hours and jazz-night events.
• Greet guests, resolve concerns professionally, and ensure every guest leaves happy.
• Support servers with table touchpoints, pacing, and presentation expectations.
• Ensure ambiance standards (lighting, music, cleanliness, décor) are consistently met.

Team Leadership & Training

• Supervise and support front-of-house staff during all operating hours.
• Coach new hires on guest interaction, service standards, and menu knowledge.
• Provide ongoing training for upselling, communication, and hospitality finesse.
• Lead pre-shift meetings to set expectations and communicate priorities.

Operational Oversight

• Oversee daily opening and closing procedures for the front-of-house.
• Ensure compliance with sanitation, safety, and food-handling standards.
• Manage cash handling, tip distribution, and POS accuracy.
• Support inventory checks for FOH supplies, coffee bar items, and service tools.
• Coordinate with kitchen and chocolate production teams for smooth service flow.

Event Support

• Assist with setup and service flow for live jazz nights, private events, and tasting menus.
• Ensure FOH team maintains high standards throughout busy service transitions.

Qualifications

• 2+ years of experience as a supervisor, shift lead, or manager in a restaurant, café, or hospitality venue.
• Strong communication, poise, and professionalism in guest-facing environments.
• Experience handling busy service periods with calm, control, and positivity.
• Ability to lead diverse teams with fairness, clarity, and accountability.
• Skilled in POS systems, cash handling, and problem-solving.
• A passion for upscale hospitality, desserts, coffee, wine, and guest delight.
• Flexible availability including evenings, weekends, and event nights.

Preferred Traits

• Warm, confident, polished presence.
• Excellent emotional intelligence and conflict resolution ability.
• Strong attention to detail in cleanliness, presentation, and ambiance.
• Self-motivated leader who upholds standards without micromanagement.
• Bilingual (English/Spanish) is a plus.

Why Join Chocolate Secrets

• Work in a refined, artistic, jazz-inspired environment.
• Be part of a growing, creative culinary vision.
• Opportunities for leadership development and long-term advancement.

Job Type: Full-time

Pay: From $15.00 per year

Experience:

• Hospitality management: 1 year (Required)
• Hospitality: 1 year (Required)

License/Certification:

• Food Handler Certification (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Highland Park, TX Preferred)

Work Location: In person